Caroline Powell
Byrdstown,TN
Summary
Dedicated and oriented professional with multiple years of Customer Service and Customer Relation Background. Seeking to be part of a professional environment that can benefit from my skills. Team Player attitude and enjoy learning new tasks.
Overview
12
12
years of professional experience
Work History
Delivery Driver
FedEx
Hickory, NC
09.2024 - 03.2025
- DOT physical Completed
- Provide customer service, such as taking phone calls and collecting signatures
- Follow delivery schedules and routes
- Load and unload packages and shipments to and from delivery vehicle
- Loading own delivery vehicle based on route order
- Operating scanner and ensuring correct package is delivered
- Adhere to all traffic and safety regulations
Customer Care Representative
Cox Automotive
Cherryville, NC
01.2023 - 08.2024
- In office work /Remote worker-Hybrid work
- Establish relationships with Fleetnet Customers and work closely with managers of Customer Accounts.
- Work with multiple vendors to ensure repairs are complete on customers eet units
- Work with multiple vendors and customer to ensure PM/Federal compliance is 100%
- Auditing and approving invoices billed for work complete by vendors
- Answer phone calls and emails to make sure customer is well taken care of.
- Help other workers that may be behind with their work load
Income Maintenance Caseworker
Lincoln County Department of Social Services
Lincolnton, NC
08.2019 - 04.2022
- Company Overview: North Carolina
- Analyzed public assistance applications and determined eligibility for benets
- Planned and organized assigned caseload to ensure timely eligibility determinations weekly
- Interviewed persons applying for public assistance programs.
- Explained eligibility details and aordability options to patients with kindness and respect
- Conducted interviews with applicants, explaining benets process and which programs were available
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Conversed with people from dierent cultures daily, providing high level of respect and patience with each interaction.
- North Carolina
TM Care Account Representative
Fleetnet America
Cherryville, NC
04.2016 - 08.2019
- Managed eet equipment for large account such as ABF, Amazon, etc.
- Scheduled all services for equipment
- Set up new vendor accounts & contacted vendors for pricing and billing amounts that would be priced and billed
- Costing out all invoices for A/P & A/R department
- Answering all customer and vendor calls and emails in a timely manner to ensure timely services were completed
Vault/Head Teller
Carolina Trust Bank
Lincolnton, NC
04.2015 - 04.2016
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Identied and reported suspicious behavior to security personnel as appropriate.
- Opened new checking, savings and lines of credit for customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Utility Billing Clerk
City of Lincolnton
Lincolnton, NC
05.2013 - 04.2015
- Answered customer questions to maintain high satisfaction levels.
- Administered mail in payments
- Keeping track and completion of daily work orders
- Closing out end of month reports and prepared reports for supervising sta
- Monitoring monthly payment extension agreements
- Keeping proper documentation of sources paying bills for City clients
- Assist customers via telephone, walk in and drive thru
- Balancing and maintaining a cash drawer
- Collecting backbills owed to City of Lincolnton
- Balancing and processing internet payments
Education
Esthetician License - Esthetics
Shelby School of Esthetics
Shelby, NC05.2023
High School Diploma - High School Courses
West Lincoln High School
Lincolnton, NC06-2009
Some College (No Degree) - Business Related Courses
Gaston College
Dallas, NCSkills
- Customer service
- Documentation management
- Time management
- Record keeping
- Conflict resolution
- Attention to detail
- Customer interaction
- Documentation and reporting
- Quality assurance
- Exceptional written and verbal communication skills
References
- Marcina McClain , Professional reference, Lincoln County Department of Social Services , 980-241-1154
- Amy Gragg , Professional reference,Supervisor at Lincoln County Department of Social Services, 704-530-3385
- Summer Gee, Fraud department, Personal reference - Wells Fargo Bank, 704-466-1298
- Robin Brunswick, Personal reference, Ensemble Health Partners, 513-476-8480
Timeline
Delivery Driver
FedEx
09.2024 - 03.2025
Customer Care Representative
Cox Automotive
01.2023 - 08.2024
Income Maintenance Caseworker
Lincoln County Department of Social Services
08.2019 - 04.2022
TM Care Account Representative
Fleetnet America
04.2016 - 08.2019
Vault/Head Teller
Carolina Trust Bank
04.2015 - 04.2016
Utility Billing Clerk
City of Lincolnton
05.2013 - 04.2015
Esthetician License - Esthetics
Shelby School of Esthetics
High School Diploma - High School Courses
West Lincoln High School
Some College (No Degree) - Business Related Courses
Gaston College
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