CAROLINE RAE DROUIN
Quincy,MA
Summary
Highly trained manager with demonstrated success in team leadership and sales strategy. Exceptional visual retail experience and sales expertise with talent for upselling. Driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Athleta- Gap
09.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Visual Captain/Keyholder
Altar'd State
10.2022 - 09.2023
- Collaborated with store and visual manager to devise store layouts and establish aesthetic appeal in $4M store.
- Oversaw Revival active-wear floor design and execution and elevated store performance to 3rd highest volume in brand.
- Hind-sighted through reporting tools to make informed decisions on product placement and styling week-over-week.
- Responsible for all managerial duties to support the success of store/staff/customer day-in-day-out.
- Maintained or excelled beyond MOD goals consistently in driving positive growth and loyalty to store.
Server Trainer and Bartender
Scarlet Kitchen And Lounge
09.2019 - 09.2022
- Trained and developed peers and new staff to behaviors of excellence ensuring consistent performance from team.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Bartender Shift Manager
Boston Beerworks Brewing
10.2017 - 09.2019
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported staff labor planning to ensure proper headcount for expected guest amount.
- Executed opening/closing routines to SOP and detailed End of Night summaries to ensure smooth opening priorities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Communications
Barry University
Miami, FLCertification - Photography
New England School of Photography
Boston, MA2018
Skills
- Leadership
- Driving Business Growth
- Marketing knowledge
- Customer Service
- Persuasive Selling
- Staff Development
- Visual Execution
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
Timeline
Assistant Manager
Athleta- Gap
09.2023 - 05.2024
Visual Captain/Keyholder
Altar'd State
10.2022 - 09.2023
Server Trainer and Bartender
Scarlet Kitchen And Lounge
09.2019 - 09.2022
Server/Bartender Shift Manager
Boston Beerworks Brewing
10.2017 - 09.2019
Bachelor of Arts - Communications
Barry University
Certification - Photography
New England School of Photography
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