Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Caroline Rider

Jasper,AL

Summary

College graduate who is detail-oriented and able to learn new concepts quickly. Upbeat, friendly, and customer-focused Sales Associate with 3 years of experience in retail environments. Also has a knowledgeable background of theater, choir, and music. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

3
3
years of professional experience

Work History

Emporium Merchandise

Walt Disney World Company
01.2024 - Current
  • Greet guests with a smile and conversation, as well as providing friendly and helpful customer service.
  • Treated all guests as an individual person.
  • Process transactions using a point-of-sale system; process exchanges and returns based on company policies.
  • Bag and package items as necessary.
  • Builds relationship with guests to encourage repeat business.
  • Maintains cleanliness of store including floors and displays.
  • Helps gather stock from backstage to bring onstage; place items onstage where they are needed.

Sales Associate

Harbins
08.2021 - 12.2023
  • Greet customers with a smile and conversation, as well as providing friendly and helpful customer service.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Process transactions using a point-of-sale system; process exchanges based on store policies.
  • Bag or package purchases and wrap gifts.
  • Open and close cash register by counting money, separating charge slips and balance drawer.
  • Build relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintain cleanliness of store environment including floors, windows, and displays.
  • Answer incoming telephone calls to the store as if it was a face to face conversation.
  • Mentor and train new hires on sales techniques and customer service procedures.
  • Input new inventory on a daily basis.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Student Ambassador

Bevill State Community College
08.2021 - 08.2023
  • Attended college and community events as a college representative.
  • Assisted with campus tours.
  • Helped set up and host events for the college and community.
  • Collaborated effectively with other student organizations to promote joint initiatives that benefited the entire campus community.
  • Gained valuable public speaking experience through regular presentations to diverse audiences about the benefits of attending the university.
  • Heavily involved in campus activities.
  • Provided information and answered questions about Bevill State.
  • Completed weekly office hours working with Student Services and college administration.
  • Developed in-depth knowledge of university resources and services and promoted to prospective students.
  • Answered phone calls from students and transferred to necessary administration.
  • Participated in team building exercises with fellow ambassadors.

Education

Associate of Science - Business

Bevill State Community College
Jasper, AL
08.2023

High School Diploma -

Jasper High School
Jasper, AL
05.2021

Skills

  • Retail Store Operations and Merchandise Knowledge
  • Product Promotions and Knowledge
  • Friendly and Outgoing
  • Service-Oriented
  • Cash Register Operations and Cash Handling
  • Exceptional Customer Service
  • Teamwork and Collaboration
  • Problem Solving
  • Excellent Listening and Communication Skills
  • Relationship Building
  • Theater, Musical, and Choir Knowledge
  • Acting and Choreography

Accomplishments

  • Received Best Actress Award in May 2021 from Jasper High School.
  • Played many roles in high school theater, including Dorothy in "The Wizard of Oz" and Ms. White in "Clue."
  • Was voted "Most Musical" in high school.
  • Took part in "Trolley on Main: Spirits in the City", a community trolley show benefitting The Walker County Arts Alliance.
  • Competed and performed for 4 years in show choir, winning various awards such as Grand Champions.

Timeline

Emporium Merchandise

Walt Disney World Company
01.2024 - Current

Sales Associate

Harbins
08.2021 - 12.2023

Student Ambassador

Bevill State Community College
08.2021 - 08.2023

Associate of Science - Business

Bevill State Community College

High School Diploma -

Jasper High School

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Caroline Rider