Caroline Schwartz
Haymarket,VA
Summary
Results-driven sales professional with a strong background in trend forecasting, inventory management, and vendor relations. Skilled at analyzing consumer behavior to drive strategic purchasing decisions and optimize product assortments. Proven success in exceeding sales targets, building client loyalty, and supporting merchandise planning initiatives. Adept at collaborating with cross-functional teams to maximize profitability and elevate brand presence. Passionate about blending market insight with creative vision to deliver curated, high-performing product selections.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Soma Intimates
03.2025 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Associate
Signature Dresses
02.2025 - 03.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Procured and curated designer inventory, purchasing collections from high-profile brands such as Sherri Hill and Portia & Scarlett to align with market trends and client demand.
- Oversaw supply chain sourcing, purchasing designer collections from top vendors, maintaining efficient stock replenishment and minimizing lead times.
Retail Manager
Zest Clothing & Co.
08.2023 - 11.2024
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling, achieving a 98% schedule adherence rate and maintaining seamless daily operations.
- Curated a clothing collection for a charity fashion show, selecting items highlighting the brand’s style and appeal while aligning with the event's theme and purpose.
- Managed inventory tracking for a local charity fashion show by organizing 100+ SKUs and maintaining detailed records of items used, ensuring 100% accountability and seamless post-show inventory management.
- Implemented effective visual merchandising strategies to optimize product placement and drive sales to pull in more than $500,000 in one year.
- Sourced and purchased merchandise from a select group of vendors, maintaining brand consistency and optimizing product mix.
- Developed and executed marketing campaigns to increase foot traffic by 15% and promote new products
- Maintained high standards of customer service by resolving escalated issues within 24 hours and achieving a 96% customer satisfaction rate.
- Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
- Utilized point-of-sale (POS) systems to track over $1 million in annual sales transactions, manage inventory with 99% accuracy, and generate detailed financial reports for management review
Inside Sales Agent
Keller Williams
01.2023 - 06.2023
- Utilized CRM software to track customer interactions, manage leads, and streamline the sales process
- Assisted real estate agents in preparing and organizing documents for property listings, including contracts, leases, and purchase agreements
- Managed the scheduling of property showings and open houses, ensuring all parties involved were informed and prepared
- Conducted market research to gather data on comparable properties in the area, providing valuable insights for pricing strategies
- Responded promptly to client inquiries via phone calls or emails, providing accurate information about available properties
- Maintained an organized filing system for all property-related documents and records for easy retrieval when needed
- Attended meetings with clients to discuss their specific needs and preferences when searching for properties
- Performed administrative tasks such as answering phones calls/messages/emails from potential buyers/sellers
- Maintained confidentiality when handling sensitive client information during transactions
Beverage Cart Attendant
ClubCorp
03.2022 - 01.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Prepared hot coffee and tea according to customer requests.
- Maintained clean and organized cart, ensuring products were attractively displayed and easily accessible.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
- Monitored weather conditions closely, prioritizing guest safety when making decisions about continuing or suspending operations during inclement weather events.
- Increased sales through effective upselling techniques, suggesting premium beverage options to customers.
- Greeted guests and inquired into beverage choices.
- Coordinated with kitchen and bar staff to ensure timely preparation and delivery of food and drink orders.
- Streamlined payment process, making transactions quicker and reducing queues.
- Kept accurate records of sales and inventory, contributing to efficient restocking and financial reporting.
Bridal Sales Associate
Coni & Franc
10.2021 - 03.2022
- Provided personalized styling consultations to brides, achieving a 95% satisfaction rate by ensuring their vision and preferences were understood and incorporated into the selection process.
- Demonstrated extensive knowledge of current bridal fashion trends, designers, fabrics, and alterations, assisting 150+ brides in making informed decisions that aligned with their styles and budgets.
- Collaborated with seamstresses and tailors to ensure proper fittings and alterations, achieving a 100% on-time delivery rate for customized bridal gowns.
- Built strong relationships with vendors to stay updated on new arrivals and special promotions to provide clients with exclusive options
- Managed appointment scheduling system, maintaining a 90% booking rate and ensuring personalized attention for each bride while optimizing daily productivity.
- Contributed creative ideas for marketing campaigns such as social media contests or styled photoshoots featuring real brides wearing our gowns
- Curated bridal collections to showcase at the 2021 West Virginia Bridal Expo, selecting 30+ gowns and accessories to align with current trends and the brand's aesthetic, driving a 40% increase in expo-related sales.
Retail Sales Associate
Zest Clothing & Co.
01.2020 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Assisted customers with product selection, styling advice, and recommendations based on individual preferences.
- Handled inventory management, including receiving, tagging, and organizing new merchandise.
Education
Bachelor of Arts - Interior Design
West Virginia University
Morgantown, WVAssociate of Science - Business Management
Northern Virginia Community College
Annandale, VA06-2026
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Project management abilities
- Operations management
- Sales reporting
- Strategic planning
- Decision-making
- Project management
- Budgeting and finance
- Customer relations
Accomplishments
- Supervised team of 8 staff members, both year-round and seasonal.
- Curated product assortments based on trend forecasting and customer demand analysis, contributing to an increase in overall sales and client satisfaction.
- Identified gaps in inventory based on client purchasing patterns and communicated insights to leadership, influencing future buying decisions and minimizing stockouts.
- Identified and documented product quality issues, collaborating with buyers to secure a shipment replacement and uphold merchandise standards.
Languages
English
Native or Bilingual
French
Elementary
Welsh
Elementary
Timeline
Assistant Manager
Soma Intimates
03.2025 - Current
Sales Associate
Signature Dresses
02.2025 - 03.2025
Retail Manager
Zest Clothing & Co.
08.2023 - 11.2024
Inside Sales Agent
Keller Williams
01.2023 - 06.2023
Beverage Cart Attendant
ClubCorp
03.2022 - 01.2023
Bridal Sales Associate
Coni & Franc
10.2021 - 03.2022
Retail Sales Associate
Zest Clothing & Co.
01.2020 - 05.2020
Bachelor of Arts - Interior Design
West Virginia University
Associate of Science - Business Management
Northern Virginia Community College
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