Caroline Serrano-Nieves
Dade City,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lociceromedicalgroup
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Phlebotomy Student
Lociceromedicalgroup
01.2023 - 07.2023
- Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
- Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
- Ensured patient safety through strict adherence to infection control protocols and proper disposal of hazardous materials.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assisted in training and onboarding new phlebotomists.
Medical Assistant Student
Lifetime Family Urgent Care
09.2022 - 12.2022
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Facilitated timely communication between patients and healthcare providers, ensuring continuity of care.
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Collaborated with other healthcare professionals to provide comprehensive care for each patient''s unique needs.
- Conducted skillful phlebotomy procedures, resulting in minimal discomfort for patients during blood draws.
- Administered injections proficiently while adhering to strict safety protocols.
- Expedited lab processing by accurately labeling specimens before submission.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Post Office Assistant
Goin' Postal Shipping Center
10.2020 - 03.2021
- Maintained a well-organized work environment to facilitate efficient operations and customer service.
- Collaborated with team members to ensure smooth daily operations and consistently met performance goals.
- Contributed to workplace safety by maintaining clean facilities and promptly addressing any potential hazards or concerns.
- Provided comprehensive training for new hires.
- Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
- Provided service and sales to walk-in customers.
Cashier
Bravo Supermarket
02.2017 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma - Medical Assisting
Ana G. Mendez University
Tampa, FL06.2023
Diploma - Phlebotomy
Ana G. Mendez University
Tampa, FL06.2023
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL06.2020
Skills
- Patient Scheduling
- Data Entry
- EMR / EHR
- Patient-Focused Care
- Medical Terminology
- Procedure Assistance
- Medical Office Administration
- HIPAA Compliance
- Fluent in English and Spanish
- Lab Equipment Operation
- OB/GYN Procedures
- Clinical Documentation
Accomplishments
- Mentored junior staff.
- Recognized for outstanding dedication to patient care.
Certification
CPR Certification.
Bloodborne Pathogens Certification.
OSHA Certification.
HIPAA Certification.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Lociceromedicalgroup
07.2023 - Current
Phlebotomy Student
Lociceromedicalgroup
01.2023 - 07.2023
Medical Assistant Student
Lifetime Family Urgent Care
09.2022 - 12.2022
Post Office Assistant
Goin' Postal Shipping Center
10.2020 - 03.2021
Cashier
Bravo Supermarket
02.2017 - 10.2020
Diploma - Medical Assisting
Ana G. Mendez University
Diploma - Phlebotomy
Ana G. Mendez University
High School Diploma -
Wesley Chapel High School
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