Caroline Thompson
Newton,MA
Summary
Dynamic server with experience in high-volume dining environments. Known for strong attention to detail and effective communication, contributing to seamless operations and positive guest experiences. Eager to leverage skills in fostering customer relationships.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Server
Echo Bridge Restaurant
Newton, Massachusetts
10.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction during dining experiences.
- Processed orders promptly and accurately, facilitating timely delivery to enhance dining experience.
- Greeted customers, answered questions, and recommendations
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to facilitate smooth order execution and communication.
- Delivered food orders promptly and courteously.
- Ensured cleanliness and organization of tables and dining areas, contributing to a positive atmosphere.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills, etc.
- Assisted in training new servers on restaurant procedures and service standards.
- Monitored inventory levels of supplies and communicated needs to management regularly.
- Answered phone calls to take reservations, process orders efficiently, take out service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Assisted customers with beverage selections and provided recommendations.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Engaged with guests to enhance their dining experience through recommendations.
- Effectively multitasked within a fast-paced environment.
Server/Host/Coat Check/Shot Girl/
Sissy K's
Boston, MA
09.2009 - 07.2010
- Delivered exceptional customer service in high-pressure dining environment, fostering positive guest experiences.
- Addressed inquiries about menu items, ingredients, and pricing, aiding guests in informed decision-making.
- Cleared and cleaned tables efficiently during peak hours, contributing to enhanced guest satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Bachelor in Early Education - Education
Cambridge College
Cambridge, MA06-2019
Skills
- Order accuracy
- High-volume dining
- Customer service
- Guest engagement
- Attention to detail
- Time management
- Problem solving
- Relationship management
Certification
- Tips Certification
Timeline
Server
Echo Bridge Restaurant
10.2024 - Current
Server/Host/Coat Check/Shot Girl/
Sissy K's
09.2009 - 07.2010
Bachelor in Early Education - Education
Cambridge College