Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Wheatle

Sunrise,FL

Summary

Adept at enhancing customer satisfaction and streamlining financial operations, my tenure at Publix Super Markets Inc and Bank of Nova Scotia showcases a robust work ethic and exceptional customer service skills. Specializing in accurate financial record-keeping and empathetic customer assistance, I've significantly improved transaction efficiency and customer engagement.

Overview

28
28
years of professional experience

Work History

Cashier

Publix Super Markets Inc
07.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Customer Service Officer

Publix Super Markets Inc
07.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Accounting Clerk

Dellarocca Caribla Inc.
07.2017 - 08.2021
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.

Accounting Clerk

Tyre Warehouse
12.2013 - 09.2016

Maintained organized filing for each sales persons .

Maintained accounting records.

Input high volume of monthly invoices.

Bank Clerk

Bank of Nova Scotia
09.1996 - 09.2012
  • Maintained security standards by verifying customer identification during transactions as per bank policies.
  • Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
  • Increased customer satisfaction by providing efficient and accurate transaction processing.
  • Promoted increased use of online banking tools with thorough explanation and demonstration for customers.

Education

Business.

Duffs Business College
Kingston JA.
07.1995

High School Diploma -

Holy Childhood High School
Kingston, JA.
06.1993

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Publix Super Markets Inc
07.2022 - Current

Customer Service Officer

Publix Super Markets Inc
07.2022 - Current

Accounting Clerk

Dellarocca Caribla Inc.
07.2017 - 08.2021

Accounting Clerk

Tyre Warehouse
12.2013 - 09.2016

Bank Clerk

Bank of Nova Scotia
09.1996 - 09.2012

Business.

Duffs Business College

High School Diploma -

Holy Childhood High School
Caroline Wheatle