Caroline Yenni
Hammond,LA
Summary
Dynamic hospitality professional with a strong focus on customer service, team collaboration, and problem-solving. Committed to enhancing satisfaction and promoting team success.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Hostess
Middendors
Akers , LA
06.2021 - Current
- Greeted and seated guests promptly and courteously.
- Managed reservation system to enhance guest seating efficiency.
- Resolved guest inquiries and concerns to improve overall customer satisfaction.
- Trained new hostesses on procedures and customer service standards.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, provided information, and recommended specials to enhance dining experience.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Food Runner
Middendors
Akers, LA
06.2021 - Current
- Delivered food promptly to tables for optimal guest satisfaction.
- Assisted kitchen staff with food preparation and plating to ensure timely service.
- Supported team members during busy shifts to maintain high service standards.
- Provided excellent customer service by addressing guest inquiries promptly.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and verified item accuracy to enhance guest satisfaction.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
Server
Middendorfs
Akers, LA
06.2021 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Responded promptly to guest inquiries and resolved concerns professionally.
- Coordinated food and beverage orders with kitchen staff to ensure timely service.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Trained new servers on company policies and procedures to enhance team performance.
- Processed payments accurately using point-of-sale system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Bachelor of Science - Psychology
Southeastern Louisiana University
Hammond, LA05-2026
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Problem solving
- Time management
- Training and mentoring
- Positive and professional
Certification
Ethics Training
Timeline
Hostess
Middendors
06.2021 - Current
Food Runner
Middendors
06.2021 - Current
Server
Middendorfs
06.2021 - Current
Bachelor of Science - Psychology
Southeastern Louisiana University