Caroline Zomer

• Manages sales cycle to maintain solid customer base.
• Selects correct products based on customer needs and product specifications.
• Conducts regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Manages multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Identifies new business opportunities through cold calling, networking, marketing and prospective database leads.
• Services accounts and proposed new products and services to maximize revenue.
• Qualifies leads-built relationships and executed sales strategies to drive new business.
• Organized and detail-oriented with strong work ethic
• Introduces and trains customers on how to utilize digital platforms to improve efficiency - UPS Digital Forwarding Hub and Flex Global View

• Active member on Network Compliance Team-performed and analyzed audits via Microsoft Teams, Zoom, Skype. Worked on compliance audit projects, complex daily operations reports and delinquent shipments. Scheduled and tracked shipments for customers utilizing all UPS platforms.
• Scanned and imaged shipment documents and keyed customer invoices
• Liaison between UPS Freight Forwarding and our external/internal customers, and managed customer expectations.
• Supported all domestic and international air processes.
• Cross-trained co-workers in processes, or customers when new products or services were introduced.
• Established quarterly performance goals to enhance productivity, efficiency, quality and compliance.
• Updated customer daily to provide shipment updates and delivery expectations.
• Experience with Customs Boarder Protection and other government agencies.

Clubs, & Recognitions: 2016 Rookie Teacher of the Year Responsibilities included:

• Cooperated in developing a program of continuous progress consistent with district goals and objectives to meet the needs, interests, and abilities of all students
• Established clear and appropriate objectives for all classroom activities and communicated these objectives to students.
• Analyzed progress of individual students on regular basis and provided appropriate assistance as needed.
• Cooperated with other members of staff in planning instructional goals, objectives, and methods.
• Created classroom environment that was conducive to learning and appropriate to students' maturity and interests.
• Maintained accurate, completed, and correct records as required by law, district policies, and administrative regulations.