Caroline (Carly) Foote
Winter Garden,FL
Overview
15
15
years of professional experience
Work History
Manager Catering Event Operations
Walt Disney World
11.2023 - Current
- Lead a cross-functional team coordinating convention group activity and event execution in the Walt Disney World Parks.
- Supervise daily operations ensuring efficient workflow and delivering the high-quality service Disney is known for.
- Streamline leader scheduling to optimize work loads across multiple Disney Parks and Resort Convention Centers.
- Build and maintain strong working relationships with partners in various lines of business including security, planning and integration, finance, attractions, custodial, etc.
- Manage department labor with acute attention to reducing overtime and double time.
- Set the standard for Walt Disney World Park buyouts, continuing to implement learnings for continual progress.
- Elevate service and event aesthetics to be a driver in the hospitality industry and provide the Disney difference.
- Motivate a team of Leaders and Cast Members to provide unmatched service while holding each other accountable to the company and department standards.
- Promote and maintain a professional, organized, and safe environment for Cast Members and guests.
Catering Guest Experience Manager
Walt Disney World
07.2022 - 11.2023
- Execute events in Walt Disney World Parks and Resorts both from a catering operation and convention standpoint.
- Work closely with culinary, catering, and entertainment partners within WDW and the respective clients to achieve shared goals.
- Identify and correct obstacles that could hinder the success of an event, ideally before they happen.
- Lead catering and convention cast members including guides, servers, bartenders, housemen, and stewards.
- Communicate and collaborate with park and resort partners, convention service teams, entertainment, clients, and additional cast members for the event's success.
- Be available to respond to a client’s, cast member’s, or peer’s needs.
- Manage the performance of an event to meet or exceed a client’s expectations.
- Adhere to and demonstrate position required expertise such as food safety, service standards, WDW company standards etc.
- Contribute to the planning process for large scale and VIP events ensuring success.
- Order equipment needed for successful events and the catering department. This can include utensils, food and beverage vessels, disposal bins, linen, and all other necessary tools.
Event Manager
The Boathouse Orlando
08.2018 - 06.2022
- Communicate with customers and third-party event planners to reserve private or semi-private spaces for special reservations or dining events.
- Organize and keep the restaurant event calendar ensuring no double bookings and the proper staff is scheduled.
- Meet with customers and third-party event planners to evaluate a customer’s needs and create a plan to execute those needs.
- Create contracts, event orders, and custom menus for individual events.
- Communicate special menu requests and/or allergies with the chef to best serve the customer.
- Schedule and process event deposits and final event payments.
- Ensure event staff is paid appropriately by communicating with the restaurant accountant when necessary.
- Respond to email requests for event dining and special reservations in a timely manner ensuring all customers feel heard and their business appreciated.
- When needed, go above and beyond to create a memorable and seamless experience for the customer.
Front of House Manager
The Boathouse Orlando
08.2018 - 06.2022
- Gracefully handle customer concerns or complaints ensuring every customer leaves the restaurant happy.
- Run the host stand working to ensure customer satisfaction from the start by seating reservations on time or early, seating parties with multiple reservations together, and executing other special seating requests.
- Close the restaurant Cash Office ensuring daily financials are balanced.
- Troubleshoot financial discrepancies confirming that customers are charged and tipped employees are paid correctly.
- Assess and solve technological issues particularly with systems related to Disney.
- Facilitate communication between back-of-house and front-of-house employees related to a customer’s needs.
- Keep customers with food allergy and dietary concerns safe by taking the allergy order along with the server and conferring with a chef to make modifications to the order as needed.
- Communicate with staff regarding expectations and performance.
- Train new employees to the expected level of excellence.
- Help with onboarding new hires by linking their Disney Operating Participant account with that of the restaurant to process additional forms of tender.
- Order custom print products, name tags, office, and other nonperishable supplies for the restaurant.
- Provide assistance throughout the restaurant as needed allowing for the smoothest dining service possible.
- Maintain composure and professionalism during the busiest times, especially holidays.
- Ensure customers feel valued during their time with The Boathouse and all of Walt Disney World.
Professional Ballet Dancer and Instructor
Montgomery Ballet, Minnesota Ballet, Georgia Dance Theatre and Academy, Michigan Ballet Academy
08.2011 - 06.2018
- Work as a member of a team to collaborate and create full length ballets.
- Accept and apply constructive criticism for the improvement of the company and creative work.
- Maintain a professional demeanor regardless of the situation.
- Continue to work until the job is completed rather than a certain time.
- Instruct and inspire young dancers to reach their fullest ballet potential.
- Gracefully diffuse disputes between students and/or parents regarding artistic direction or decisions.
- Maintain control of a group of young dancers, up to thirty at a time.
- Choreograph dances best suited to the given age and class level.
Ballet Instructor
Montgomery Ballet, Minnesota Ballet, Georgia Dance Theatre and Academy, Michigan Ballet Academy
08.2011 - 06.2018
- Instruct and inspire young dancers to reach their fullest ballet potential.
- Gracefully diffuse disputes between students and/or parents regarding artistic direction or decisions.
- Maintain control of a group of young dancers, up to thirty at a time.
- Choreograph dances best suited to the given age and class level.
Manager
Temptations Ice Cream Parlor
04.2010 - 07.2016
- Successfully manage the store freeing the owner from constantly being on the premises.
- Follow state health code and ensure others do the same
- Walk through inspections with a health inspector.
- Train new employees to succeed in what was usually a first job.
- Open and close the store including reconciling daily finances and making bank deposits.
- Maintain high standards during chaotic times i.e., 4th of July tourism increased the city population by 200,000.
- Handle shipping and receiving of products for the store and customers.
- Serve guests to the highest standard, handling special requests, allergies, and any additional concerns.
Skills
- Strong organizational and time management skills
- Emphasis on prioritizing the client relationship
- Commitment to fostering positive work environment
- Skilled in conveying clear and impactful messaging
- Quick and versicle learner
- Adaptable and tenacious troubleshooting approach
- Collaborative leadership
- Skilled in Microsoft Office tools
Timeline
Manager Catering Event Operations
Walt Disney World
11.2023 - Current
Catering Guest Experience Manager
Walt Disney World
07.2022 - 11.2023
Event Manager
The Boathouse Orlando
08.2018 - 06.2022
Front of House Manager
The Boathouse Orlando
08.2018 - 06.2022
Professional Ballet Dancer and Instructor
Montgomery Ballet, Minnesota Ballet, Georgia Dance Theatre and Academy, Michigan Ballet Academy
08.2011 - 06.2018
Ballet Instructor
Montgomery Ballet, Minnesota Ballet, Georgia Dance Theatre and Academy, Michigan Ballet Academy
08.2011 - 06.2018
Manager
Temptations Ice Cream Parlor
04.2010 - 07.2016
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