Carolyn Beard
Cincinnati,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both culinary and retail industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Anthropologie
Cincinnati, Ohio
06.2021 - Current
- Recommended products to customers, thoroughly explaining details.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Team Leader
Pandora Jewelry
Cincinnati , Ohio
08.2020 - 05.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Optimized customer support by establishing collaborative service environment.
- Trained new personnel regarding company operations, policies and services.
Catering Specialist
Coffee Brake Roasting Co.
Cincinnati, Ohio
01.2020 - 07.2020
- Cleaned and organized kitchen stations to promote team efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
Kitchen Line Cook
Capital Grille
Cincinnati, Ohio
07.2018 - 12.2019
- Taught kitchen staff safety protocols and restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
Education
Bachelor of Arts - Business Management
Wilmington College
Wilmington, OH05.2022
Associate of Arts - Culinary Arts
Cincinnati State Technical And Community College
Cincinnati, OH12.2019
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Teamwork and Collaboration
- Computer Proficiency
Timeline
Customer Service Associate
Anthropologie
06.2021 - Current
Customer Service Team Leader
Pandora Jewelry
08.2020 - 05.2021
Catering Specialist
Coffee Brake Roasting Co.
01.2020 - 07.2020
Kitchen Line Cook
Capital Grille
07.2018 - 12.2019
Bachelor of Arts - Business Management
Wilmington College
Associate of Arts - Culinary Arts
Cincinnati State Technical And Community College
Similar Profiles
SOPHIA RUFFSOPHIA RUFF
Sales Associate (URBN) at AnthropologieSales Associate (URBN) at Anthropologie
Samantha StangeSamantha Stange
Key Holder at AnthropologieKey Holder at Anthropologie
Madeline CarterMadeline Carter
Sales Associate at AnthropologieSales Associate at Anthropologie
MADISON R. PRINTZMADISON R. PRINTZ
Sales Associate at AnthropologieSales Associate at Anthropologie
Zach RebennackZach Rebennack
Data Analyst at 80 Acres Urban AgricultureData Analyst at 80 Acres Urban Agriculture