Carolyn Boyd
Lake Saint Louis,MO
Summary
Resourceful Clubhouse Manager known for high productivity and efficient task completion. Skilled in event management, operations oversight, and member relations, ensuring smooth club function and enhanced member satisfaction. Excel in communication, leadership, and problem-solving, pivotal for navigating the complexities of club management and fostering a welcoming environment for all members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clubhouse Manager
Lake St. Louis Community Association
Lake St. Louis, MO
09.2016 - 07.2025
- Managed daily operations of community events and activities for residents.
- Developed training materials for new staff on operational procedures and safety protocols.
- Assisted in budget management for clubhouse operations and event planning expenses.
- Resolved customer complaints promptly and professionally.
- Collaborated with other departments within the organization when necessary.
- Reviewed financial statements to ensure accuracy of billing processes.
- Monitored inventory levels of food items, beverages, cleaning supplies.
- Implemented cost-saving measures throughout all areas of operations.
- Assisted with marketing efforts to promote services offered by the clubhouses.
- Managed daily operations of the clubhouse, including scheduling staff, ordering supplies, and ensuring compliance with health codes.
- Supervised catering services for special events held at the clubhouse.
- Ensured that all safety standards were upheld in accordance with local laws and regulations.
- Prepared weekly schedules for staff based on anticipated needs.
- Hired, trained and supervised staff to ensure proper service standards were met.
- Processed payments from customers using point-of-sale systems accurately and efficiently.
- Developed and implemented policies and procedures for the clubhouse operations.
- Interviewed and hired associates to fill staff vacancies.
- Administered first aid in emergency situations.
Skills
- Event management
- Budget administration
- Training development
- Compliance oversight
- Inventory control
- Customer relationship management
- Staff supervision
- Menu development
- Food and beverage management
- Scheduling and coordination
- Event promotion
- Catering coordination
- Safety protocols
- Revenue generation
Certification
- Servesafe Certification
- CPR Certification
Timeline
Clubhouse Manager
Lake St. Louis Community Association
09.2016 - 07.2025