Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolyn Burdette

Wylie

Summary

Bleed State Farm Red, always positive, smiling, calm, and nice

Diverse range of skills, experience and knowledge that have developed over the last 10 years with education and professional experiences with State Farm. A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. Proven talent in complex customer care, evaluating risk and probability of profit based on accurate pricing and insurability.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Personal Lines Underwriting

State Farm
08.2023 - Current
  • Demonstrates ability to accurately recall large volumes of data; Proficient in State Farm Contracts, Operational and Underwriting guideline to assist and educate agents in their market area.
  • Identified portfolio risk that resulted from clients underlying business practice that could lead to fraud exposures or unfair claims practice.
  • Make decisions in areas that are not clearly defined, but within my authority, accepting, providing binding authority, or denying risk,
  • Using technology and artificial intelligence in a novel way for productivity, complex problem solving, and analyzing vast data for better underwriting decisions
  • Proficiencies in the state of Florida coastal and wildfire eligibility, wind mitigation inspection, 4 point inspections, IBHS Gold Fortified programs, Catastrophic Exposure Management and growth sustainability- high to extreme hail exposure, to deductibles
  • Microsoft calendar for time management, powerpoint as a visual aid to deliver educational information, One Note and excel for collaboration, taking notes, productivity and streamline projects and tasks

CCC Acquisitions

State Farm
07.2020 - 11.2020
  • Adjusted and adapted multiple position changes throughout my career within State Farm, CCC Sales, Retention II, Acquisitions to PLCC accelerated training. I have learned new positions, systems, resource materials and new supervisors.
  • Using previous billing experience, system knowledge and answers resource, I reviewed payments, lapse time, effective dates as well as the latest rate changes, and understanding complex billing
  • Participated in Facebook and Outbound projects and share results with executives
  • Participated in an agent side by side project on how internal business is conducted in the customer care center by them watching and listening to calls. A live experience with the company compliance requirements , resources that are used on a daily bases, and evaluate how complex billing and policy questions are resolved.



Customer Care-Retention

State Farm
03.2015 - 11.2020
  • Obtained Producer's License in 48 states
  • Learned to apply product, industry, and market knowledge to make recommendations to prospects and policyholders while quoting, binding of Raw New policies
  • Proven track record of comprehensive compliance and risk management in protecting State farm and its customers
  • Met and exceeded monthly sales quotas and department metrics while serving as a resource and leader
  • Authentication, FCRA, protect personal information, review, and understand State Farm Billing and payment plans (SFPP)

Childcare Business Owner

All About Kids Daycare
01.2009 - 01.2012
  • Created and launched Licensed Home Childcare; created facility guidelines and contracts, established and maintained operations in compliance with Texas state regulations and licensing laws as a primary caregiver with full authority and responsibility for child-care home processes
  • Sparked imagination, built self-esteem, stimulated emotional intellectual and social growth of children by developing and directing educational programs and activities
  • Received inquiries with enthusiasm and energy; engaged callers and represented the facility in a high professional manner to build a positive community image
  • Protect families by keeping personal information confidential

Education

Some College (No Degree) -

Collin College

Skills

  • Leadership
  • Team Building
  • Expert Presenter
  • Communicator
  • Customer focus
  • Training and Development
  • Relationship Building
  • Negotiation Skills
  • Coaching
  • Mentoring
  • Emotional Intelligence

Certification

  • P&C Licensing Continuing Education, 01/01/15
  • State Farms Agent Sale and Leadership Assessment test
  • SLCP Sales Leadership Career Profile
  • KSAO Knowledge, Skills, Abilities, and Other Attributes

Timeline

Personal Lines Underwriting

State Farm
08.2023 - Current

CCC Acquisitions

State Farm
07.2020 - 11.2020

Customer Care-Retention

State Farm
03.2015 - 11.2020

Childcare Business Owner

All About Kids Daycare
01.2009 - 01.2012

Some College (No Degree) -

Collin College
Carolyn Burdette