Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Carolyn Calderon

Carolyn Calderon

Temple,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to best-in-class customer service and maintaining professionalism. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

25
25
years of professional experience

Work History

Call Center Customer Service Representative

Consumer Cellular
10.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Customer Service Representative

State Of California Employment Development Department
03.1998 - 12.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Updated and maintained information in customer accounts.
  • Achieved and maintained departmental performance standards.

Education

Bachelor of Arts - Sociology

University of California, Santa Cruz, CA USA
Santa Cruz, CA
06.1975

Skills

  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Technical Support
  • Multi-line phone talent
  • Creative problem solving
  • Bilingual Spanish/English
  • Administrative support

Languages

Spanish
Native or Bilingual

Timeline

Call Center Customer Service Representative

Consumer Cellular
10.2022 - 06.2023

Customer Service Representative

State Of California Employment Development Department
03.1998 - 12.2020

Bachelor of Arts - Sociology

University of California, Santa Cruz, CA USA
Carolyn Calderon