Carolyn Chipego
Harrison
Summary
Results-driven aviation professional with 15 years of leadership and operations management in regulated environments. Experienced in maintaining safety standards and enhancing client experiences. Holder of FAA First Class Medical Certificate, skilled in decision-making, communication, and problem-solving. Seeking to apply extensive operational expertise in a Professional Pilot Cadet Program.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Co.
Loveland
07.2025 - Current
- Delivers excellence customer experience while in training to learn new procedures.
- Board certified in pharmacy training maintained to practice.
- Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.
- Pharmacy Technician when needed to assist the Pharmacy and with flu shot clinics and covid shot expos.
- Working on maintaining license requirements with State Board of Pharmacy and the PTCB to keep licensing current.
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Branch Operations Lead
J.P. Morgan Chase
Deerfield Symmes
01.2022 - Current
- Demonstrated the ability to make connections, engage, and educate customers and refer to colleagues as appropriate.
- Strong desire and ability to influence, educate, and connect team in training to provide excellent client experience.
- Shows leadership abilities in operations and transaction accuracy while working well with all branch colleagues.
- Focused on client experience to form good relationships and engaging atmosphere for all clients in the branch.
- Works with Branch Manager weekly to engage in leadership abilities and work on operations for while working well in a team environment.
Associate Banker / Associate Banker – ME / Relationship Banker
J.P. Morgan Chase
Mason
03.2021 - 12.2022
- Delivers an outstanding experience to clients by providing comprehensive and customized banking solutions tailored to the financial needs and circumstances of their goals.
- Identified personal financial goals of business clients; built collaborative relationships with partners across Chase Wealth Management, Home Lending, and Branch Teams to connect clients with specialists for tailored financial solutions.
- Cultivated long-term banking relationships by pursuing and engaging potential new clients.
- Uses knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client.
- Supported branches through active leadership, enhancing team collaboration and client service.
CCB Executive Office Business Operations Analyst
J.P. Morgan Chase
Easton
01.2017 - 02.2021
- Part of the Executive Office Change Management (EO CM) team that provides end-to-end oversight and governance of Executive Office communication, project, training and procedure needs for EO Mortgage.
- Manages a book of work with assigned projects and initiatives.
- Performs tasks associated with the EO CM process, focusing on verifying, drafting, and presenting procedure changes during the weekly EO CM Meeting.
- Responsible for the annual recertification of procedures and provides support for additional department initiatives as needed.
- Received Five Keys Recognition.
- Completed stretch assignments to help provide Business Analyst Reporting relief to the Executive office.
- Performs the monthly voicemail quality audits for the Executive office Card, Home Lending, Auto and Consumer LOB’s.
- Executes reporting functions for the EO management team.
CCB Executive Office Regulatory Compliance Analyst
J.P. Morgan Chase
Easton
02.2015 - 12.2016
- Evaluates regulatory compliance issues and assists in the development of compliance systems, documents and procedures.
- Strong understanding of current regulations and their potential impacts on customer complaints.
- Conducts self-quality audits, notifications, annual reporting, and non-compliance corrections.
- Maintain database and tracking of all regulatory correspondence complaints.
- Communicate daily with senior management to complete the regulatory text mining team procedures.
- Five Keys Recognition received each Quarter by upper management.
- Top Performance Awards for highest scorecard during the months of January, March, June, July, August and September.
- Wrote procedures for the department and ensured that department procedure manuals are up to date.
- Completed QC reporting for additional teams within the Executive Office.
CCB Escalations Senior Service Specialist I
J.P. Morgan Chase
Polaris
12.2013 - 02.2015
- Strong customer focus of each customer while empathizing and prioritizing customer needs.
- Resolve conflicts and manage customer expectations.
- Determine customer needs and provide appropriate solutions through relationship building and education of products.
- Document customers' account activity thoroughly and concisely in the complaint tracking system.
- Engage in interactive dialogue with customers through active listening.
- Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome.
- Top Banker Award for high score card in November 2014.
CCB Customer Service Specialist I, II and Peer Coach
J.P. Morgan Chase
Polaris
01.2013 - 12.2013
- Communicate courteously, professionally, and effectively with customers.
- Take ownership of issues on calls by putting the customer first.
- Received two customer praise management calls.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Continue to gain knowledge on products offered and different LOB’s.
- Top Banker Award for highest scorecard in March 2014, May 2014, and July 2014.
- Received promotion and was selected to enter the peer coaching program in June.
- Received promotion to Senior Service Specialist in October.
Community District Store Operations Manager
CVS Caremark
Dublin
08.2012 - 11.2013
- Exceeded customer experience and sales objectives for stores through targeted strategies.
- Always ensure an extraordinary customer experience.
- Trained and managed team members to enhance Store Manager effectiveness.
- Schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork.
- Implement new training programs or new store systems to store managers.
- Executed implementation of pharmacy budgets, payroll, and loss prevention measures.
- Assisted Pharmacy Techs by performing essential tasks in various locations throughout the district.
Store Manager
Walgreens Drug Co.
Columbus
02.2001 - 08.2012
- Drove annual store sales growth to $6 million by implementing effective sales strategies.
- Increased store sales by 6-20% by upselling merchandise.
- Cultivated strong client relationships, resulting in a reputation for consistently exceeding sales goals.
- Coordinated collaboration among department heads and assistant managers to improve overall team effectiveness.
- Train new employees and use team engagement to enhance specific store selling tasks and policies.
- Perform personal scheduling, payroll, budgeting, front end sales forecasting, and stockroom inventory control.
- Ensured the store followed compliance with all corporate, safety, and government policies.
- Organized weekly sales reports for the sales department to track product success and gross profit.
Education
Medallion Stamp Certification - Legal Studies
The Ohio Secretary of State
Cincinnati, OH03-2024
Notary Public - Legal Studies
National Notary Association (NNA)
Ohio09-2022
Certified Board of Pharmacy Technician License -
Pharmacy Technician Certification Board of Ohio (PTCB)
Columbus, Ohio11-2004
B.A. - History, Humanities
The Ohio State University
Columbus, Ohio01-2000
Skills
- Operations management
- Project management
- Regulatory compliance
- Inventory management
- Safety management
- Operational efficiency
- Procedure implementation
- Staff training/development
- Team collaboration
- Relationship building
- Effective communication
- Conflict resolution
- People management proficiency
- Motivational attitude
- Risk management
- Customer service
Certification
- FAA First Class Medical Certificate
Timeline
Pharmacy Technician
Walgreens Co.
07.2025 - Current
Branch Operations Lead
J.P. Morgan Chase
01.2022 - Current
Associate Banker / Associate Banker – ME / Relationship Banker
J.P. Morgan Chase
03.2021 - 12.2022
CCB Executive Office Business Operations Analyst
J.P. Morgan Chase
01.2017 - 02.2021
CCB Executive Office Regulatory Compliance Analyst
J.P. Morgan Chase
02.2015 - 12.2016
CCB Escalations Senior Service Specialist I
J.P. Morgan Chase
12.2013 - 02.2015
CCB Customer Service Specialist I, II and Peer Coach
J.P. Morgan Chase
01.2013 - 12.2013
Community District Store Operations Manager
CVS Caremark
08.2012 - 11.2013
Store Manager
Walgreens Drug Co.
02.2001 - 08.2012
Medallion Stamp Certification - Legal Studies
The Ohio Secretary of State
Notary Public - Legal Studies
National Notary Association (NNA)
Certified Board of Pharmacy Technician License -
Pharmacy Technician Certification Board of Ohio (PTCB)
B.A. - History, Humanities
The Ohio State University