Carolyn Clenny
Leawood,KS
Summary
Dynamic professional with 42 years of diverse experience in retail, customer service, and care management, committed to operational excellence and superior client satisfaction. Expertise in inventory management and in-store merchandising drives sales performance and cultivates inviting shopping environments. Proven ability to train and develop teams ensures adherence to high service standards and corporate policies. A strong background in animal care and grooming highlights versatility and dedication to quality service delivery. Passionate about building positive relationships with clients and colleagues while fostering a welcoming atmosphere.
Overview
33
33
years of professional experience
Work History
Merchandise Manager
Five Below
Kansas City
11.2023 - 09.2025
- Managed freight team.
- Trained and developed staff on product knowledge and merchandising standards.
- Collaborated with Store Manager and District Manager to ensure corporate standards were met.
- Made inventory adjustments to ensure on hand merchandise numbers were correct.
- Executed seasonal merchandising per corporate plans.
In home Caretaker
Family
Leawood, KS
05.2021 - 08.2023
- Cared for elderly Mother-in-law with dementia, providing emotional support and companionship.
- Ensured timely administration of medications and monitored health conditions.
- Implemented nutritious meal planning and promoted personal hygiene routines.
- Maintained a safe, clean, and comfortable home environment.
- Coordinated and managed scheduling of medical appointments and follow-up care.
Sales Associate
7/11
Kansas City
06.2014 - 05.2021
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory, ensuring optimal stock levels and minimizing waste.
- Processed transactions efficiently, maintaining accuracy in cash handling.
- Collaborated with team members to achieve sales targets and improve store performance.
- Conducted merchandising activities, promoting products to maximize sales.
Sales Associate
SteinMart
Kansas City
05.1998 - 06.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring stock levels met demand.
- Collaborated with team members to achieve sales goals and improve store performance.
- Conducted product presentations, effectively highlighting features and benefits.
- Maintained visual merchandising standards, creating an inviting shopping environment.
- Worked in multiple departments including Women's, Juniors, Gifts, Linens, and Children's.
Pet Groomer
Animal Medical Center
Kansas City
06.2000 - 05.2020
- Delivered high-quality grooming services for various breeds, ensuring optimal pet hygiene and appearance.
- Conducted thorough health assessments during grooming sessions, identifying potential health issues for follow-up care.
- Managed scheduling and client communications, enhancing customer satisfaction and loyalty.
- Collaborated with veterinarians to provide comprehensive pet care solutions.
- Educated pet owners on grooming techniques and at-home care practices.
- Preformed record keeping and data entry to insure accurate history was maintained.
Assistant Manager
Rainbow Apparel
Kansas City
05.1997 - 05.1998
- Managed daily operations and ensured high standards of customer service.
- Trained and supervised team members to enhance performance and productivity.
- Developed and implemented sales strategies to increase revenue.
- Analyzed inventory levels and coordinated restocking efforts to maintain optimal stock.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
Kennel Manager
Countryside Animal Clinic
Kansas City
09.1995 - 05.1997
- Managed daily operations of kennel, ensuring adherence to safety and hygiene standards.
- Supervised staff and trained team members on animal care protocols.
- Developed and implemented care plans for various breeds.
- Coordinated veterinary services and maintained accurate health records.
- Enhanced customer service by addressing client inquiries and concerns.
Sales Associate
Mr. Bulky
Kansas City
09.1992 - 09.1995
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory effectively, ensuring optimal stock levels and product availability.
- Processed transactions accurately, maintaining financial integrity and efficiency.
- Assisted in merchandising strategies, promoting product visibility and sales.
- Collaborated with team members to achieve sales targets and improve store performance.
Education
GED - General Studies
Center Senior High School
Skills
- Customer Service
- POS Operation
- In store merchandising
- Inventory Maintenance
- Record Keeping
- Data Entry
- Animal Care
- Pet Grooming
- Customer Conflict Resolution
- Appointment setting Expert
Timeline
Merchandise Manager
Five Below
11.2023 - 09.2025
In home Caretaker
Family
05.2021 - 08.2023
Sales Associate
7/11
06.2014 - 05.2021
Pet Groomer
Animal Medical Center
06.2000 - 05.2020
Sales Associate
SteinMart
05.1998 - 06.2020
Assistant Manager
Rainbow Apparel
05.1997 - 05.1998
Kennel Manager
Countryside Animal Clinic
09.1995 - 05.1997
Sales Associate
Mr. Bulky
09.1992 - 09.1995
GED - General Studies
Center Senior High School