Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carolyn Crosby

Orlando

Summary

Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction. Ready to use and develop organizational skills and attention to detail in any role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Key Holder

Black Bean Cuban Cafe
05.2025 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Boba Barista

Chewy Boba
09.2024 - 05.2025
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.

Line Cook

Black Bean Cuban Cafe
06.2022 - 09.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Associate of Science - Sustainable Agriculture

Valencia College
Orlando, FL
05-2027

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance

Certification

  • Certified Food Safety Manager, NRFSP - Dec 13, 2019 to Dec 16, 2024

Languages

Spanish
Limited Working
American Sign Language
Limited Working

Timeline

Key Holder

Black Bean Cuban Cafe
05.2025 - Current

Boba Barista

Chewy Boba
09.2024 - 05.2025

Line Cook

Black Bean Cuban Cafe
06.2022 - 09.2024

Associate of Science - Sustainable Agriculture

Valencia College

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