Summary
Overview
Work History
Education
Skills
Timeline
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CAROLYN CROWLEY

GLENDALE,AZ

Summary

Experienced Inside Sales Representative with a proven track record of 15+ years in account management and sales positions. Skilled at multitasking, meeting customer demands, and generating new sales opportunities. Known for fostering loyalty and cultivating long-term relationships with clients, consistently surpassing sales targets.

Overview

15
15
years of professional experience

Work History

Inside Sales Representative

Waste Management of Arizona
05.2017 - Current
  • Nominated for COE 3 times won COE once
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Consistently exceeded goal averaging 200%
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Set up new accounts, established customer credit and set up payment methods.
  • Used Salesforce software to maintain detailed contact logs and account records.

Account Manager/Retention Representative

Waste Management of Arizona
05.2014 - 05.2017
  • Lead point of contact for customer as Account Manager with an assigned book of business.
  • Negotiate, update, and renew customer service agreements.
  • Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
  • Received several recognition awards and top account manager awards
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Collector-Landfill & Commercial

Waste Management
10.2009 - 05.2014
  • Evaluated, researched and resolved discrepancies.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.


Education

Some College (No Degree) - Accounting/Finance, Criminal Justice

South Mountain Community College
Phoenix, AZ

Skills

  • Cold calling expertise
  • Regional sales
  • Salesforce CRM
  • Compelling presentations
  • Telephone sales
  • Persuasive negotiator
  • B2B sales
  • Objection handling
  • Customer relationship building
  • Sales expertise

Timeline

Inside Sales Representative

Waste Management of Arizona
05.2017 - Current

Account Manager/Retention Representative

Waste Management of Arizona
05.2014 - 05.2017

Collector-Landfill & Commercial

Waste Management
10.2009 - 05.2014

Some College (No Degree) - Accounting/Finance, Criminal Justice

South Mountain Community College

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CAROLYN CROWLEY