Carolyn Davis
Largo,FL
Summary
Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.
Overview
37
37
years of professional experience
Work History
Medical Office Manager/ Billibg
Melbourne Urgent care
Melbourne
07.2009 - 12.2026
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Recruited qualified candidates for open positions within the practice when necessary.
- Implemented an electronic health record system that streamlined workflow across departments.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Managed staff scheduling and set patient scheduling policy.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
Medical Billing Specialist
Suntree Internal Medicine
07.2015 - 08.2026
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Updated patient accounts with information obtained from internal departments or external sources.
- Processed credit card payments from patients in accordance with office policy.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Created and processed claims to third-party payers using specific coding guidelines.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
Housekeeping Cleaner
Clean 4 Travels
Tampa, Florida
11.2022 - 06.2024
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Pick up and return laundry
- Made beds assuring no stains or damages
- Take photos of before and after of completed task
- Relay any damages of property to management
- Tidy any outdoor furniture or pool supplies
- Assure all task are completed and doors are locked upon completion.
- Take photos and upload in the website and noting any damages
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Transported trash to designated disposal areas.
- Replenished amenities in guest rooms according to established standards.
- Reported any maintenance issues to supervisor immediately.
- Checked all equipment to ensure proper functioning prior to use.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
- Replaced light bulbs in lamps and other fixtures as required.
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
- Organized storage closets ensuring that all items are properly labeled and stored away safely.
- Maintained inventory of cleaning supplies used throughout the facility.
- Provided assistance with moving heavy furniture or appliances when necessary.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Medical Billing Coordinator
Interventional Spine Institute of Florida
Melbourne, Florida
11.2003 - 11.2010
- Reviewed medical records for accuracy and completeness prior to billing.
- Processed insurance claims, appeals, and follow-up documentation.
- Maintained accurate patient accounts in compliance with HIPAA regulations.
- Resolved coding issues by working closely with healthcare providers.
- Submitted electronic and paper claims to insurance companies.
- Assessed unpaid claims to identify areas of improvement in billing process.
- Prepared financial statements and reports related to billing activities.
- Monitored accounts receivable status to ensure timely payments from patients or insurers.
- Analyzed changes in policies, procedures, regulations affecting billing operations.
- Worked collaboratively with other departments to resolve discrepancies on invoices.
- Collaborated with management team on strategies for improving collection rate.
- Investigated denied or rejected claims due to incorrect coding or lack of authorization.
- Generated monthly reports summarizing all outstanding balances due from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed and submitted appeals for denied claims.
- Reviewed claims for coding accuracy.
Medical Biller and Coder
Brevard Rehabilitation Medicine
Melbourne, Florida
04.1990 - 06.2003
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Verified accuracy of patient information and insurance data in billing system.
- Submitted claims to insurance companies electronically or by mail.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Performed daily audits on all bills submitted for accuracy and completeness.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Developed an understanding of how various insurance plans process claims for reimbursement purposes.
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Prepared financial statements that summarize account activity over a period of time.
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
- Filed and submitted insurance claims.
Education
Some College (No Degree) - Medical Billibg And Coding
Brevard Community College
Palm Bay, FLSkills
- Revenue forecasting
- Performance data review
- Medical practice operations
- Vendor negotiation
- Billing processes
- Practice marketing
- Inventory control
- Team supervision
- Professional telephone etiquette
- HIPAA regulations
- Financial administration
Timeline
Housekeeping Cleaner
Clean 4 Travels
11.2022 - 06.2024
Medical Billing Specialist
Suntree Internal Medicine
07.2015 - 08.2026
Medical Office Manager/ Billibg
Melbourne Urgent care
07.2009 - 12.2026
Medical Billing Coordinator
Interventional Spine Institute of Florida
11.2003 - 11.2010
Medical Biller and Coder
Brevard Rehabilitation Medicine
04.1990 - 06.2003
Some College (No Degree) - Medical Billibg And Coding
Brevard Community College