Carolyn Ewald
Cleveland,OH
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Carrabba’s Italian Grill. Proven ability to multitask effectively while maintaining a warm and welcoming environment. Skilled in training staff and resolving conflicts, demonstrating patience and exceptional communication skills to enhance guest experiences.
Overview
2
2
years of professional experience
Work History
Hostess
Carrabba’s Italian Grill
Westlake, OH
10.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating call-ahead logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took call-ahead information by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated guests at tables
Summer Camp Counselor
Lakewood City Schools
Lakewood
06.2023 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
Hostess
Applebee’s Bar and Grill
Rocky River, OH
02.2024 - 09.2024
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
Education
Political Science
The Ohio State University
Columbus, OHSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Exceptional communication
Timeline
Hostess
Carrabba’s Italian Grill
10.2024 - Current
Hostess
Applebee’s Bar and Grill
02.2024 - 09.2024
Summer Camp Counselor
Lakewood City Schools
06.2023 - Current
Political Science
The Ohio State University