Carolyn Galbraith
Monroeville
Summary
Knowledgeable Medical Professional with a background in patient care coordination and a track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Cecelia Health
07.2024 - Current
- Assisted patients in navigating healthcare processes and scheduling appointments effectively.
- Coordinated communication between patients and healthcare providers to ensure timely information exchange.
- Managed patient inquiries and addressed concerns to enhance overall satisfaction with services.
- Supported administrative tasks, including updating patient records and maintaining confidentiality protocols.
Certified Pharmacy Technician, Prior Authorization
Actalent
10.2022 - 07.2024
- Analyzed patient insurance information to determine authorization eligibility and requirements.
- Coordinated prior authorization requests with healthcare providers and insurance companies for timely approvals.
- Maintained accurate records of authorization requests using electronic health record systems.
- Communicated effectively with patients regarding authorization processes and required documentation.
Patient Health Navigator
Main Street Rural Health
05.2019 - 10.2022
- Coordinated patient care plans to enhance treatment adherence and health outcomes.
- Educated patients on healthcare resources and services available for improved navigation.
- Collaborated with multidisciplinary teams to address patient needs and streamline communication.
- Monitored patient progress and provided timely follow-ups to ensure continuity of care.
Certified Medical Assistant
Southeast Podiatry
01.2016 - 05.2021
- Administered patient care, including vital sign monitoring and medication administration.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
- Coordinated patient appointments and follow-up visits, optimizing clinic workflow efficiency.
- Maintained accurate electronic health records, enhancing data accessibility for clinical staff.
Education
Associate of Science -
Alabama Southern Community College
Monroeville, AL05-2010
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Medical terminology
- Healthcare operations
Timeline
Patient Care Coordinator
Cecelia Health
07.2024 - Current
Certified Pharmacy Technician, Prior Authorization
Actalent
10.2022 - 07.2024
Patient Health Navigator
Main Street Rural Health
05.2019 - 10.2022
Certified Medical Assistant
Southeast Podiatry
01.2016 - 05.2021
Associate of Science -
Alabama Southern Community College
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