Honest and Dependable individual, with many years of customer service and call center experience. Eager to learn and develop new skills. Experienced with computers and information technology in both professional and personal settings.
Hi, I’m
Carolyn Garner
Pueblo,CO
Summary
Overview
10
years of professional experience
Work History
Bath & Body WorksPueblo, CO
Sales Associate
09.2023 - 01.2024
Job overview
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Bath & Body WorksColorado Springs, CO
Sales Associate
08.2021 - 12.2021
Job overview
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged with customers to build rapport and loyalty.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Royal CaribbeanSpringfield, OR
Reservations Special Services Agent
12.2013 - 03.2019
Job overview
- Used multiple applications to book and purchase cruises, land tour/cruise packages, excursions, dining, and onboard delivery purchases.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the cruise lines success.
- Promoted current marketing campaigns and promotions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the cruise line.
- Informed clients of policies and procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Demonstrated strong organizational and time management skills while assisting with call-out projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Worked with multiple departments on collaborated projects.
Education
Thurston High SchoolSpringfield, OR
High School Diploma
06.2007
University Overview
Skills
- Problem-solving skills
- Special Order Coordination
- Reliable and punctual
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Adaptable and Flexible
- Relationship selling
- Meeting deadlines
- Honest and Dependable
- Creative Thinking
- Guest Relations/ Customer Assistance
- Verbal/written communication
- Good Telephone Etiquette
- Computer Proficiency
Additional Information
Additional Information
From the spring of 2019 until recently I have been focusing on my family life and raising my two young children. I have been fortunate to be able to stay with my children during they early years. I am now looking into breaking back into the professional arena in a new field.
Timeline
Sales Associate
Bath & Body Works
09.2023 - 01.2024
Sales Associate
Bath & Body Works
08.2021 - 12.2021
Reservations Special Services Agent
Royal Caribbean
12.2013 - 03.2019
Thurston High School
High School Diploma