Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Hatcher

Roanoke

Summary

Proven expert in manual rating and customer service, honed at Allstate Insurance Co, I excel in analytical evaluation and fostering teamwork. My background includes streamlining mail processing for USPS, enhancing efficiency, and reducing errors. Known for adaptability and problem-solving, I significantly contribute to operational improvements and positive workplace dynamics.

Overview

42
42
years of professional experience

Work History

Customer Retention Unit, Manual Rater

Allstate Insurance Co
02.1989 - 02.2021
  • Developed strong analytical skills by evaluating content according to established criteria and metrics.
  • Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
  • Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.
  • Bolstered overall rater confidence through consistent mentorship from more experienced peers.
  • Working independently within deadlines, effectively balancing workload without sacrificing quality results.
  • Increased understanding of complex concepts through regular collaboration with fellow raters and supervisors.
  • Cultivated positive working relationships with colleagues, fostering an environment conducive to open communication and collaboration.

Mail Processing Clerk

United States Postal Service, USPS
06.1979 - 11.1989
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
  • Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
  • Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Provided service and sales to walk-in customers.

Education

High School Diploma -

First Colonial High School
Va Beach, VA
06-1974

Skills

  • Manual testing

    • MANUAL RATING

  • Functional testing
  • Performance testing
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility

    • MAIL CLERK

  • Customer service
  • Mail distribution
  • Handling and sorting mail
  • Package handling
  • Mail handling
  • Retail sales

Timeline

Customer Retention Unit, Manual Rater

Allstate Insurance Co
02.1989 - 02.2021

Mail Processing Clerk

United States Postal Service, USPS
06.1979 - 11.1989

High School Diploma -

First Colonial High School

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Carolyn Hatcher