Carolyn Howett
Coatesville,PA
Summary
Friendly bar manager offers resource management, quality standard enforcement and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with several years of hands-on experience managing and supervising bar operations.
Overview
8
8
years of professional experience
Work History
Bar Manager
Thorndale Inn
Downingtown, Pennsylvania
07.2017 - Current
- Implemented strategies designed to increase revenue through upselling techniques.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, and cash handling procedures.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Assisted with planning special events such as birthday or cocktail parties.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Server/Bar Tender
Epicurean Garage
Chester Springs , PA
11.2018 - 10.2019
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
DCCC
Downingtown, PennsylvaniaHigh School Diploma -
Coatesville Area Senior High School
Coatesville, PA06-1996
Skills
- Customer Relations
- Guest Interaction
- Scheduling
- Supply Ordering and Management
- Time Management
- Event Coordination
Timeline
Server/Bar Tender
Epicurean Garage
11.2018 - 10.2019
Bar Manager
Thorndale Inn
07.2017 - Current
DCCC
High School Diploma -
Coatesville Area Senior High School