Carolyn Melrose
Bristol,WI
Summary
Dynamic and motivated professional with a proven record of generating and building relationships with employees across all levels of an organization, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Dependable and quick-learning team player with effective communication and organization skills. Adaptable and transformational leader with an ability to work independently or in a team environment.
Overview
15
15
years of professional experience
Work History
DEERS/Rapids Manager
128th Air Refueling Wing
Milwaukee, WI
11.2021 - Current
- Issue an average of 163 CAC/USIDs per month, providing enrollment and verification of benefits to internal and external customers and decreasing waitlist from 3 months to 3 weeks
- Focused on customer satisfaction with forward-thinking strategies addressing customer needs and resolving concerns, elevating rapport within the organization and reinstating customer satisfaction levels
- Streamlined appointment scheduling process, utilizing user-friendly online appointment booking tools, providing customers with detailed requirements and directions, and revamping management of the visitor access requests
- Developing customer service decision trees for all areas within Force Support Squadron; these workflows will allow customers to receive general support, guidance, access to common forms and documentation, and schedule follow up with each Subject Matter Expert anytime
Unit Training Manager
128th Air Refueling Wing
MIlwaukee, WI
02.2020 - Current
- Track, organize, and report training records utilizing Microsoft Teams during transition between training management systems
- Strong knowledge of Career Field Education and Training Plan (CFETP); Completed reviews for all Civil Engineer’s CFETPs and developed quick references and training tracking based on current standards
- Council members on education and training, including upgrade training, ancillary training, and degree programs
- Prepare and maintain education and training records, files, and materials
- Commander's key staff, UTM for 90-person squadron containing 11 work centers
- While supporting the Force Development Office, spearheaded annual PME stratification process, re-vamped UTM program including developing training materials and providing individualized training, and updated Formal School Request process for ease and enhanced transparency
Recruiting and Retention Administrative Assistant
128th Air Refueling Wing
MIlwaukee, WI
12.2018 - 09.2021
- During COVID-19, designed and integrated virtual CMP process for seamless transition to remote procedures, this method is now utilized across the Air National Guard
- Managed new members: organize appointments, ensured in processing was completed, planned activities, sent out communications via email, phone, text including a monthly newsletter
- Ensured continuity for all roles within the office; review current processes, develop documentation, and confirm regular review and updates of materials
- Developed Standards and Expectation guide for Student Flight members to introduce them to the military and ensure members were prepared for Basic Military Training
- General administrative duties; creating handouts, printing, copying, general office cleaning, filing, ordering supplies, organizing of office and storage spaces
- Coordinated and scheduled events; managed events in Recruiting and Retention system, including managing invitations, recording attendance, and providing after action reporting
Fire Crash Rescue Specialist
128th Air Refueling Wing
MIlwaukee, WI
08.2015 - 02.2020
- While deployed, worked with On-site Training Manager to create an Excel Spreadsheet to track training for all Firefighters, to include annual and upgrade requirements, ensuring accurate records and timely completion
- Coordinated and executed formal and informal training including preparing lesson plans and instructional material
- Completed all mandatory education and training classes as well as additional training, including Fire Instructor, Fire Inspector, Fire Officer, and Rescue Technician, to improve my knowledge and skills as well as developing myself into a multi-capable Airman
- 1 of 15 128th members selected for the Wisconsin ANG USAR team ‐ Participated in state‐wide Miles Paratus natural disaster exercise developing contacts with local and state agencies
Senior Data Support Analyst
Abbott Laboratories Limited
Abbott Park, IL
01.2006 - 12.2016
- Developed training plan including training materials, conducted initial training, and developed ongoing training requirements, schedule, and periodical training review for all new systems within Office of Ethics and Compliance
- Provided management with monthly and ad hoc metrics reports by individual employee, division, and/or program
- Maintained user access and system protocols by writing standards and procedures and completing annual review for all applications to identify possible deficiencies and process improvements
- Updated service request tracking tool to allow entry, tracking, and management of service requests to ensure timely responses and allow for real-time reporting to management
- Reviewed current programs and provided recommendations for process and system improvements to upper-level management
Education
Associate of Applied Science - Fire Science
Community College of The Air Force
Montgomery, AL05.2018
Skills
- Advanced MS Office Suite Knowledge
- Multitasking and Time Management
- Training Needs Analysis
- Strong Organizational Skills
- Detailed Reporting
- Verbal and Written Communication
- Secret Security Clearance
- Medical Emergency Response
Timeline
DEERS/Rapids Manager
128th Air Refueling Wing
11.2021 - Current
Unit Training Manager
128th Air Refueling Wing
02.2020 - Current
Recruiting and Retention Administrative Assistant
128th Air Refueling Wing
12.2018 - 09.2021
Fire Crash Rescue Specialist
128th Air Refueling Wing
08.2015 - 02.2020
Senior Data Support Analyst
Abbott Laboratories Limited
01.2006 - 12.2016
Associate of Applied Science - Fire Science
Community College of The Air Force