Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carolyn Ortega

Laredo

Summary

Detail-oriented individual with experience in customer service and patient care. Skilled in training new hires and managing cash transactions, contributing to team success and operational efficiency. A fast learner and encouraged to always help in the best way i can.

Overview

5
5
years of professional experience

Work History

Teller

IBC Bank
Laredo
01.2024 - Current
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and provided product information.
  • Balanced cash drawer daily, ensuring accuracy and security for customer transactions.
  • Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Trained new hires on policies and procedures, facilitating smooth onboarding and team integration.
  • Teller II promotion helping both on the teller line and in operational duties.

Dental Assistant

Hector lopez DDS PC
Laredo
08.2025 - 11.2025
  • Prepared treatment rooms and sterilized instruments for dental procedures.
  • Managed patient records and appointments using practice management software.
  • Assisted with patient care and comfort during dental procedures.
  • Supported the dentist during examinations and procedures with necessary tools.
  • Conducted inventory management for dental supplies and equipment.
  • Communicated effectively with patients to address concerns and schedule follow-ups.

Caregiver

Gruene Senior Living
New Braunfels
02.2023 - 01.2024
  • Monitored and documented changes in residents' health and behaviors to inform care adjustments.
  • Communicated effectively with healthcare professionals to advocate for residents' needs.
  • Organized recreational activities to enhance resident engagement and well-being.
  • Provided companionship and emotional support to residents during care routines.
  • Maintained a clean and safe environment for all residents at the facility.
  • specialized care for patients with dementia and alzheimer's.

Server

Texas Roadhouse Restaurant
Laredo
04.2021 - 01.2024
  • Provided exceptional customer service in a fast-paced dining environment.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Upsold menu items by highlighting daily specials and promotions.
  • Handled cash transactions and processed payments efficiently.

Education

Associate of Science - Pediatric Nursing

Laredo Community College
Laredo, TX
05-2025

Bachelor of Business Administration And Management - Accounting And Finance

Texas A&M International University
Laredo
06-2026

Skills

  • Cash handling
  • Customer service
  • Customer relationship building
  • Data entry
  • Problem resolution
  • Team collaboration
  • Professional courtesy
  • Financial analysis
  • Patient care

Languages

English
Professional
Spanish
Professional

Timeline

Dental Assistant

Hector lopez DDS PC
08.2025 - 11.2025

Teller

IBC Bank
01.2024 - Current

Caregiver

Gruene Senior Living
02.2023 - 01.2024

Server

Texas Roadhouse Restaurant
04.2021 - 01.2024

Associate of Science - Pediatric Nursing

Laredo Community College

Bachelor of Business Administration And Management - Accounting And Finance

Texas A&M International University
Carolyn Ortega