Carolyn Rice
Daytona Beach
Summary
Was in the grocery deli for 11years. was an assistant manager for 4 years and then the deli manager for 1 year and then decided to retire and move to Florida. Worked daily with customers and food products. After being retired for a year, decided to go back to work part-time. That's when went to work for CrossMark and have worked for them 2 years. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
10
10
years of professional experience
Work History
Lead Specialist
Advantage Solutions Sales And Marketing
09.2022 - 09.2024
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Ensured compliance with industry regulations and company policies through diligent monitoring and enforcement efforts.
Demo Club Supervisor
ASM
01.2016 - 06.2020
Was over 13 employees and instructed them to do demos. Product for demos, Did computer work. Set up displays. Did lunches and replaced Product on video carts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
Demo Specialist
Crossmark Sales And Marketing
09.2014 - 01.2016
- Gave samples of Food products and set up displays at locations across store.
- Set up demo displays and instructed customers on use of food products.
- Upsold food products and suggested other purchases.
Education
High School Diploma - Business
Lee Edwards High School
Asheville, N.C.06.1968
Skills
- Inventory control procedures
- Employee scheduling
- Loss prevention
- Organized
- Flexible schedule
- Personnel training and development
- Experience
- Deli manager
- September 2004 to September 2012
- Lowe's Food - Gastonia, NC
- Answered customers' questions and addressed problems and complaints in person and via phone Helped customers
- Select products that best fit their personal needs Educated customers on product and service offerings
- Exceptional customer service to differentiate and promote company brand Built customer confidence by actively
- Listening to their concerns and giving appropriate feedback Held each team member accountable for achieving brand
- And performance goals
- Handling Customer Complaints
Timeline
Lead Specialist
Advantage Solutions Sales And Marketing
09.2022 - 09.2024
Demo Club Supervisor
ASM
01.2016 - 06.2020
Demo Specialist
Crossmark Sales And Marketing
09.2014 - 01.2016
High School Diploma - Business
Lee Edwards High School
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