Carolyne Tsilimos
Delaware
Summary
Dedicated professional with extensive customer service experience in the restaurant industry. Strong ability to learn quickly and continuously improve. Self-motivated and capable of working independently to achieve goals. Proven track record of overcoming challenges and confident in the value I can bring to any forward-thinking company. Skilled analyst adept at identifying and resolving discrepancies. Focus on data analysis, problem-solving, and maintaining high standards of quality assurance. Recognized for collaborative teamwork and delivering reliable results in fast-paced environments, ensuring smooth operations and consistent excellence.
Overview
12
12
years of professional experience
Work History
Discrepancy Analyst
Parallon
08.2014 - 07.2019
- Analyzed discrepancies in financial data to ensure accuracy and compliance with regulatory standards.
- Collaborated with cross-functional teams to resolve issues affecting account balances and reporting.
- Implemented process improvements that enhanced data integrity and reduced error rates in reporting systems.
- Trained junior analysts on best practices for discrepancy identification and resolution techniques.
- Developed comprehensive reports summarizing findings and recommended actions for management review.
Front Office Assistant
Mandarin Middle School
03.2012 - 07.2012
- Responsible for: Customer service, Administrative work, Incoming calls
- Supervisors name: Debbie Smith
- Contact Number: (904) 343-7829
Collector
Citibank
01.2012 - 03.2012
- Responsible for: Customer service, Inbound/Outbound call service, Accepting and applying payments to customer accounts
- Supervisors name: Kevin Hammonds
- Contact Number: (904) 954-7621
Server
Steak N Shake
06.2009 - 01.2012
- Responsible for: Cash, Training and coaching new hires, Customer Service
- Supervisor’s Name: Jimmy Riley
- Contact Number: (904) 886-3484
Team Member
Chick-Fil-A
06.2007 - 06.2009
- Responsible for: Cash, Training, Customer Service, Prep
- Supervisor’s Name: Joel Parker
- Contact Number: (904) 519-0505
Education
Bachelor’s in Arts - Psychology, Sociology
University Of North Florida
04.2014
Associates in Art - Nursing, Biology
Florida State College of Jacksonville
08.2012
Skills
- I have experience with computer programs such as Microsoft Office, Excel, Outlook, and Word
- Spreadsheet proficiency
- Quantitative skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
Timeline
Discrepancy Analyst
Parallon
08.2014 - 07.2019
Front Office Assistant
Mandarin Middle School
03.2012 - 07.2012
Collector
Citibank
01.2012 - 03.2012
Server
Steak N Shake
06.2009 - 01.2012
Team Member
Chick-Fil-A
06.2007 - 06.2009
Associates in Art - Nursing, Biology
Florida State College of Jacksonville
Bachelor’s in Arts - Psychology, Sociology
University Of North Florida
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