Rafael Alvarez
Lawrenceville,GA
Summary
Reliable and hardworking. Strong sales and customer service abilities. Good at solving customer service problems and promoting products. Knowledge in sales, customer service industry standards, and information technology.
Overview
23
23
years of professional experience
Work History
Kia Parts Pro-Regional Sales
Sons Kia
Montgomery, AL
02.2023 - 03.2024
- Updated and maintained databases with current information.
- Operated a variety of different databases and promoted sales from home position.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured customer’s items were delivered timely from host site.
- Acquired and maintained new accounts.
Kia Parts Specialist
Brewbaker Dodge Chrysler Jeep
Montgomery , AL
08.2015 - 10.2022
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Supported service department by expertly pulling parts and updating records.
- Maintained parts system with current order and sales data.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Retail Parts Professional
Advance Auto Parts
Montgomery , AL
02.2012 - 08.2015
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Patient Access Representative
Baptist Health Medical Center
Montgomery , AL
02.2010 - 02.2012
- Obtained consent and updated records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Medicaid Specialist
Hewlett Packard Enterprise
Montgomery , AL
05.2008 - 05.2010
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Los Amigos Restaurant Manager
Alvarez Family Business
Montgomery , AL
01.2001 - 04.2008
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Associate of Science - Computer Science
South University
Montgomery , AL05.2007
Skills
- Inventory auditing
- Ordering parts
- Problem-solving skills
- Excellent Customer Service
- Invoice processing
- Vendor relations
Timeline
Kia Parts Pro-Regional Sales
Sons Kia
02.2023 - 03.2024
Kia Parts Specialist
Brewbaker Dodge Chrysler Jeep
08.2015 - 10.2022
Retail Parts Professional
Advance Auto Parts
02.2012 - 08.2015
Patient Access Representative
Baptist Health Medical Center
02.2010 - 02.2012
Medicaid Specialist
Hewlett Packard Enterprise
05.2008 - 05.2010
Los Amigos Restaurant Manager
Alvarez Family Business
01.2001 - 04.2008
Associate of Science - Computer Science
South University