Caron London
Longview,TX
Summary
Dynamic professional with extensive experience in the hospitality industry. Recognized for strong multitasking abilities, guest engagement, team work and strong focus on achieving customer satisfaction. Committed to enhancing team productivity and ensuring a positive atmosphere for both guests and colleagues. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Texas Roadhouse
Longview, TX
05.2020 - 01.2026
- Managed multiple tables while simultaneously, demonstrating strong time management, organizational skills and multitasking without compromising service quality.
- Trained and mentored new servers on menu offerings and best practices for guest engagement.
- Handled cash transactions efficiently while maintaining accurate records of payments and tips, which later contributed to daily financial reports.
- Served food and beverages promptly with focused attention to customer needs and personalizing each tables service provided.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Kitchen /Back of House Team Member
Texas Roadhouse
Longview, TX
05.2020 - 01.2026
- Prepared each side or food that each position was in charge of: hot prep (all of the sides and sauces to be cooked, bake (bread), salads, fry (any of the fried foods) and expo (preparation of food on the tray).
- Prepared ingredients to ensure timely meal service and high-quality food presentation: chopping ingredients and peeling vegetables.
- Supported execution of special events by preparing large quantities of food according to specifications.
- Maintained a well-organized and clean work area by consistently cleaning surfaces, organizing supplies and getting rid of trash to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed recipes alongside proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely; while restocking supplies and ingredients.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display. (EXPO: expediting food)
Food and Beverage
Walt Disney World Resort
Orlando, FL
06.2019 - 03.2020
- Opening Team Member for the launch of Star Wars: Galaxy's Edge in Disney's Hollywood Studios, which is designed to be a different world with different food offerings, languages, and back story.
- Identified processes to overcome the challenges presented by the unique immersive environment.
- Collaborated with team members to deliver the immersive experience envisioned by the imagineers.
- Demonstrated respect, friendliness, and willingness to help my team members to deliver unique experiences for our guests.
- Assisted with day-to-day operations, working efficiently and productively with all team members; while developing and maintaining positive work relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Dispatcher
London's Wrecker Service
Longview, TX
09.2017 - 05.2019
- Coordinated timely response efforts for emergency and non-emergency towing requests, ensuring prompt service
- Managed communication between clients and operators, addressing inquiries, resolving issues efficiently and facilitating effective service delivery
- Maintained and updated detailed records of all dispatched calls in logbook and database to ensure accurate documentation
- Generated reports to track vehicle disposition and maintain proper records and documentation to comply with state and local regulations
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available
- Processed invoices and payments for dispatched orders to provide proof of transaction
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents
Catering Assistant/Server
Perfect Catering
Longview, TX
09.2016 - 08.2018
- Monitored food safety standards, ensuring compliance with health regulations during events.
- Collaborated with event planners to tailor services based on client needs and preferences.
- Provided friendly, courteous service to create memorable moments for guests.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present visually appealing food to event guests with strong attention to detail and presentation expertise; including self served buffets and staff served events.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
Education
Associate of Science - General Studies
Kilgore College
Kilgore, TX05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Cleanliness standards
- Menu memorization
- Team collaboration
- Sales expertise
- Record keeping and organization
Timeline
Server
Texas Roadhouse
05.2020 - 01.2026
Kitchen /Back of House Team Member
Texas Roadhouse
05.2020 - 01.2026
Food and Beverage
Walt Disney World Resort
06.2019 - 03.2020
Dispatcher
London's Wrecker Service
09.2017 - 05.2019
Catering Assistant/Server
Perfect Catering
09.2016 - 08.2018
Associate of Science - General Studies
Kilgore College