Carren "Deneen" Jordan
Memphis,IN
Summary
I am patient focused; employee centered and create balanced working relationships with our physicians and administrative staff. My goal is to make patient needs met. I relate to them personally. I create an atmosphere of care, laughter and empathy. I listen to them.
My staff and I work together. I encourage them to engage and bring up solutions and ideas for better patient care and clinic flow. I have provided a library of books and educational videos and pamphlets to use as needed.
I work with the doctors on team learning. We discuss techs that need extra help. We have monthly learning sessions with the doctors leading the education for the technicians.
I have been recently added to a monthly MIPS meeting.
I attend bi-monthly manager's meetings. I am experienced with clinic operations management, team leadership, and patient care.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Clinic Manager
Bennett and Bloom Formally John Kenyon
New Albany, IN
03.1993 - Current
- Oversee daily clinic operations, ensuring efficient patient flow and high-quality care delivery.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05.1983
Skills
- HIPAA compliance
- Employee training
- Clinical management
- Patient care coordination
- Patient flow
- Employee performance evaluations
- Employee work scheduling
- Patient relations
- HIPAA guidelines
- Patient education
- Inventory and restocking
Certification
- Technician, COA
Timeline
Clinic Manager
Bennett and Bloom Formally John Kenyon
03.1993 - Current
High School Diploma -
Jeffersonville High School