Carrie Baker
Moline,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
23
23
years of professional experience
Work History
Server
Tonys Pizzeria & Restaurant
09.2022 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bent River Brewery
07.2020 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Barrel House
05.2017 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Trainer
Steak N Shake
06.2014 - 06.2017
- Optimized table turnover rates through teaching proper time management skills and prioritizing tasks during peak hours.
- Maintained high-quality standards with regular monitoring of server adherence to company policies and procedures.
- Increased customer satisfaction by instilling a proactive approach to anticipating and addressing guest needs during training sessions.
- Modeled role-play scenarios to provide visual demonstration of serving food to patrons.
Server Supervisor
Applebee's Neighborhood Grill & Bar
05.2009 - 06.2014
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
Server
Carlos O'Kelly's
03.2002 - 05.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate Degree in Nursing - Nursing
Scott Community College
Bettendorf, IASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Safe food handling
Timeline
Server
Tonys Pizzeria & Restaurant
09.2022 - 04.2025
Server
Bent River Brewery
07.2020 - 01.2023
Server
Barrel House
05.2017 - 02.2020
Server Trainer
Steak N Shake
06.2014 - 06.2017
Server Supervisor
Applebee's Neighborhood Grill & Bar
05.2009 - 06.2014
Server
Carlos O'Kelly's
03.2002 - 05.2009
Associate Degree in Nursing - Nursing
Scott Community College
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