Carrie Collins
Morehead City,NC
Summary
Shift Manager with over 5 years of experience in customer and food service industry, demonstrating exceptional skills in strategic planning, health and safety compliance, and restaurant management. Known for implementing innovative scheduling strategies to enhance labor efficiency and significantly reduce operational costs, while maintaining the highest standards of cleanliness and hygiene. Adept at inventory organization, quality control, and fostering a culture of continuous learning and development. Quick-thinking problem solver with exceptional communication and conflict-resolution skills. Able to handle a high volume of multitasking, preparation, and cleaning with speed and accuracy. Flexible scheduling availability including evenings, weekends, and special events as required.
Overview
6
6
years of professional experience
Work History
Shift Manager
Purcell Foods
Morehead City, NC
04.2018 - 02.2024
- Implemented innovative scheduling strategies to optimize labor efficiency, reduce operational costs, and optimize staffing levels to ensure smooth operations during peak hours
- Maintained high performance levels by successfully training, monitoring, and motivating crew by conducting performance reviews; identifying areas of improvement and acknowledging exceptional contributions
- Kept inventory within optimal levels and organized for quick and easy accessibility
- Upheld strict health and safety protocols to ensure a clean and safe working environment for employees and customers, aligning with McDonald’s commitment to maintaining high standards of cleanliness and hygiene in the workplace
- Collaborated with the training team to develop and facilitate ongoing training programs for crew members, focusing on enhancing their skills, improving operational efficiency, and fostering a culture of continuous learning and development
- Developed and implemented strategies to minimize food waste and optimize inventory management, ensuring sufficient stock levels for smooth operations and reducing unnecessary costs
- Identified trends in customer feedback and behavior to recommend menu adjustments and promotional offers that drive sales and enhance customer satisfaction, leveraging data analytics to maximize revenue potential and market competitiveness
Education
High School Diploma -
West Carteret High School
Morehead City, NC06-2020
Skills
- Customer Service
- Restaurant management
- Food safety
- Adaptability
- Time management
- Quality control
- Hospitality
- Cash handling/POS
- Delegation
- Interpersonal communication
- QSR SOFT
- Critical thinking
- Leadership
- Inventory Control
- Safety Compliance
- Schedule oversight
- Staff Training and Onboarding
Timeline
Shift Manager
Purcell Foods
04.2018 - 02.2024
High School Diploma -
West Carteret High School