Carrie Cox
Evansville,IN
Summary
Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and inventory control. Proven track record in optimizing workflows and enhancing patient satisfaction through exceptional service. Skilled in insurance billing and team collaboration, ensuring compliance with regulations while mentoring junior staff to achieve operational excellence.
Overview
31
31
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
Evansville, IN
09.1994 - Current
- Oversaw medication dispensing processes to ensure accuracy and compliance with regulations.
- Trained and mentored junior pharmacy technicians on best practices and workflow efficiency.
- Managed inventory control systems to maintain optimal stock levels and reduce waste.
- Collaborated with pharmacists to resolve prescription discrepancies and enhance patient care.
- Implemented process improvements that streamlined operations, reducing wait times for customers.
- Conducted medication therapy management consultations to educate patients on drug safety and efficacy.
- Assisted in maintaining pharmacy records, ensuring data integrity and confidentiality standards were met.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
Education
High School Diploma -
North Posey High School
Poseyville, INSkills
Immunization administration
Problem-solving skills
Insurance billing
Insurance verification
Calculating insurance coverage
Maintaining records
HIPAA compliance
Team collaboration
Patient confidentiality
Drug inventory control
Workflow optimization
Manual and automated medication dispensing
Timeline
Senior Certified Pharmacy Technician
Walgreens
09.1994 - Current
High School Diploma -
North Posey High School