Carrie Datema
Southern Pines,NC
Summary
Ambitious self-starter with a proven ability to quickly grasp new concepts. Strong background in retail, customer service, and office work. Expertise in copywriting, successfully crafting persuasive sales letters, impactful email campaigns, and compelling case studies. Diverse skill set and experience make a valuable asset. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2022
2022
years of professional experience
3
3
years of post-secondary education
Work History
Temporary Screener
Pinehurst Medical Clinic
Pinehurst, NC
7 2021 - 12.2021
- Diligently screened every patient, at times 800 per day, who visited Pinehurst Medical Clinic at the Heather Glen location, ensuring that even walk-in patients with all their symptoms were promptly attended to.
- For severe cases, directed patients to another location or to the COVID clinic after a thorough discussion of their symptoms with WIC nurses.
- Strict adherence to mask-wearing and symptom checking was enforced for every patient, and consistently provided clear guidance to ensure that each patient was directed to the appropriate place for their needs.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Retail Sales Associate
Kohls
10.2020 - 12.2020
- Effectively organized merchandise throughout the store, warmly greeted customers, skillfully located, packed, and promptly delivered online orders for pickup
- Additionally, efficiently handled mailing information for online orders and diligently restocked merchandise
Customer Service
Sheldon Cleaners
Grand Rapids, MI
06.2015 - 02.2016
- Welcomed customers while checking in their wardrobe
- Entered the descriptions into computer system of every piece of clothing that came in, such as fabric, style, and brand after looking over for stains or missing pieces
- Organized pieces that came back from main plant in alphabetical order
- When customers returned, would locate items and scanned them before checking out customers
- Cleaned store, researched misplaced items, and counted down register
- Maintained detailed records of client's clothing, ensuring accurate documentation for future reference.
Word Processing Assistant
State of Michigan
Hastings, MI
11.1999 - 05.2003
- Welcomed the clients into the Department of Human Service county office
- Answered the multi-line phone and transfer the call to the appropriate social worker
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to document processing.
- Managed large volumes of incoming information, accurately categorizing and routing documents for further action within specified timeframes.
- Expedited turnaround times for critical documents by prioritizing tasks based on urgency levels.
- Participated in training sessions to stay updated on industry best practices and improve personal skillset.
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
- Streamlined data entry tasks for faster turnaround times and increased productivity.
Education
Associate of Applied Science - Criminal Justice
University of Phoenix-Online Campus
Grand Rapids, MI 10.2009 - 11.2012
Skills
Phone etiquette
Data entry
10 key typing
Office Administration
Communication Skills
Adaptability
Research
Microsoft Office
Copywriting Skills
Accurate reporting
Customer relations skills
Customer Service
Problem-solving abilities
Multitasking
Time management abilities
Critical Thinking
Personal Information
Authorized To Work: US
Timeline
Retail Sales Associate
Kohls
10.2020 - 12.2020
Customer Service
Sheldon Cleaners
06.2015 - 02.2016
Associate of Applied Science - Criminal Justice
University of Phoenix-Online Campus
10.2009 - 11.2012
Word Processing Assistant
State of Michigan
11.1999 - 05.2003
Temporary Screener
Pinehurst Medical Clinic
7 2021 - 12.2021
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