Carrie Dowling
Indianapolis,IN
Overview
17
17
years of professional experience
Work History
Senior Healthcare Recruiter
Wayward Medical
09.2024 - Current
- Analyzed key performance metrics related to recruitment efforts regularly; made data-driven recommendations accordingly in order to further optimize results.
- Developed comprehensive candidate profiles, resulting in better matches between healthcare professionals and organizations.
- Managed a large database of qualified healthcare professionals, ensuring timely updates and accurate information.
- Developed a robust referral network through proactive relationship-building with satisfied clients and placed candidates.
- Utilized social media sites to recruit new employees.
- Increased candidate placements by developing and implementing strategic recruitment plans for healthcare professionals.
- Led training sessions for junior recruiters, enhancing their knowledge of best practices in healthcare recruitment strategies.
Recruiter (Sales)
Medical Solutions
Denver, CO
08.2019 - 08.2024
- Identify, pre-screen, and assess potential candidates sourced from various online platforms and our CRM for travel assignments
- Prepare submission packages for high-quality candidates, emphasizing their achievements and qualifications, and submit them for available positions
- Engage with onboarding, credentialing, and compliance to ensure timely completion of onboarding for new or existing Clinicians
- Function as a core member of Internal Sales Operations to ensure efficiency In sales processes as well as opportunities for improvement and implementing improvements as appropriate In process and software
- Generate approximately 9 million dollars in revenue during the 2022 calendar year between travel and strike clinicians
- Maintain close communication with Account Managers to establish and nurture strong client relationships
- Serve as a mentor for new Recruiters to facilitate their successful integration into a fully remote work environment
Lead Strike Recruiter
Medical Solutions
Denver, CO
10.2021 - 08.2024
- Identify, pre-screen, and assess potential candidates sourced from various online platforms and our CRM for strike assignments
- Traveling on-site for any strikes managed by Medical Solutions to function as on-site support in any capacity that Is required (check-in; onboarding; transportation logistics; housing; personnel emergencies, etc.)
Customer Success Manager
Ray Allen
Denver, CO
11.2017 - 07.2019
- Oversee the management of an existing book of business across various vendors and partners, encompassing Cisco Maintenance contracts exceeding $50,000,000
- Cultivate and nurture end-customer relationships to secure the renewal of all managed services and maintenance agreements
- Conduct presentations to engage with clients at all organizational levels, reviewing deliverables, tailored reports, equipment inventory, and more
- Maintain Salesforce.com opportunities for forecasting purposes, providing updates to Ray Allen and partner management on a quarterly basis
Business Development
Orange Business Services
Chicago, IL
03.2016 - 11.2017
- Oversee the bid support pricing process for opportunities exceeding $50,000,000
- Interface directly with C-Suite executives throughout the bidding and contracting phases
- Collaborate with Solution Engineers to shape response strategies, optimize pricing, and design solutions
- Prepare necessary proposal documentation adhering to customer templates and Request for Proposal guidelines
- Maintain updated records of open opportunities in CRM Software, specifically Salesforce.com
Team Lead USA & Canada Business Support
Orange Business Services
Chicago, IL
02.2014 - 03.2016
- Supervise a team of Inside Sales Representatives accountable for generating revenue exceeding $400 million
- Document feedback gathered from customer interactions to enhance operational efficiencies and optimize account support protocols
- Serve as the primary liaison for customer and internal escalations, overseeing them from initiation to resolution while providing consistent written progress updates
- Participate in formulating monthly and quarterly objectives and provide routine progress reports to the President of the Americas
Team Lead NAM West Business Support
Orange Business Services
Chicago, IL
02.2013 - 02.2014
- Manage a team of Inside Sales Representatives responsible for revenue in excess of 400,000,000
- Record feedback from customer contacts to internal teams to improve best practices and account support practices
Account Associate
Orange Business Services
Chicago, IL
08.2008 - 02.2013
- Support customer base including multiple Fortune 500 corporations with annual contracts exceeding $28,000,000
- Manage teams of 10-20 Strike Recruiters staffing strikes for Registered Nurses and allied professionals
Education
Master of Science - Information & Communication Sciences
Ball State University
07.2008
Bachelor of Arts - Mass Communication
Purdue University
05.2007
Skills
Onboarding processes
Sales experience
Social media recruiting
Candidate sourcing
Cold calling
Compliance
Applicant tracking systems
Referral generation
Teamwork and collaboration
Problem-solving
Time management
Timeline
Senior Healthcare Recruiter
Wayward Medical
09.2024 - Current
Lead Strike Recruiter
Medical Solutions
10.2021 - 08.2024
Recruiter (Sales)
Medical Solutions
08.2019 - 08.2024
Customer Success Manager
Ray Allen
11.2017 - 07.2019
Business Development
Orange Business Services
03.2016 - 11.2017
Team Lead USA & Canada Business Support
Orange Business Services
02.2014 - 03.2016
Team Lead NAM West Business Support
Orange Business Services
02.2013 - 02.2014
Account Associate
Orange Business Services
08.2008 - 02.2013
Master of Science - Information & Communication Sciences
Ball State University
Bachelor of Arts - Mass Communication
Purdue University
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