Carrie McCain
Hilliard,OH
Summary
Dedicated professional specializing in administrative support and workflow coordination. Known for meticulous attention to accuracy and ability to streamline processes, ready to enhance operational effectiveness and team collaboration.
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Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Office Manager
The Emily Program
Columbus, Ohio
03.2020 - 01.2026
- Fostered a welcoming, helpful, and competent front desk environment for clients and staff.
- Managed scheduling and calendars for clients, clinicians, and programs.
- Oversaw receiving and organizing correspondence and deliveries, and answering and forwarding calls.
- Worked collaboratively with the front desk team in streamlining efficient front office workflows.
- Assisted the Office Manager and HR with onboarding new employees to all site departments.
- Trained front office personnel in administrative procedures and daily tasks.
- Created and distributed weekly documentation and residential census reports to appropriate staff.
- Ensured compliance with company policies and procedures regarding HIPPA security, confidentiality and data protection measures.
- Used judgment and initiative in handling confidential matters and requests.
- Audited front desk work to check for accuracy and adherence to proper procedures.
- Provided assistance related to the electronic health records system and other computer applications used by the staff.
- Resolved issues in an effective manner while maintaining compassionate, client and staff relationships.
- Conducted administrative orientations to new residential clients and families involving completing intake documents, giving tours of appropriate units, reviewing policies and procedures, and ensuring the admission day schedule stays on track regarding clinician appointments and communication.
- Maintained office and workroom organization and ordering supplies as needed.
- Exercised flexibility and creative problem solving for unusual issues and projects.
Education
Associate of Applied Science - Medical Assisting
Davenport Community College
South Bend , IN 08.1993 - 06.1994
Liberal Arts
Indiana University At South Bend
South Bend , IN 01.1992 - 06.1993
Anthropology And Sociology
Ball State University
Muncie, IN 08.1989 - 12.1990
Skills
- Microsoft Office
- Electronic Health Records - Avatar
- Team collaboration
- Organizational skills
- Effective communication
- Administrative support
- Attention to accuracy
- Workflow coordination
- Scheduling and calendar management
- Front office operations
Timeline
Assistant Office Manager
The Emily Program
03.2020 - 01.2026
Associate of Applied Science - Medical Assisting
Davenport Community College
08.1993 - 06.1994
Liberal Arts
Indiana University At South Bend
01.1992 - 06.1993
Anthropology And Sociology
Ball State University
08.1989 - 12.1990