Carrie Medina

Greeting patients coming in for appointments, checking them in and out. Answering phones, assisting patients with scheduling, answering questions in regards to appointments, billing on accounts and insurance. Set up accounts for new patients after gathering necessary information and submitted claims to insurance companies. Sending and receiving referrals for Doctor to and from other offices via emails or faxes. Set up automatic payments for patients that wanted to do that and following up on payments due, including contacting patients that were behind on their accounts.

Online specialist answering chats, emails and phone calls for customers with questions on our product, how to use our site, updating orders, tracking orders, explaining how to make returns and helping with replacements when needed.

I have worked in several departments within the company - everything from picking and packing orders in the warehouse, monogramming product, in the Quality Assurance department, analyzing returned product and payroll for Monogramming department. Also, helping with training new hires for our phone team and helped when we assisted Pro Flowers customer service and Willis & Geiger.

Typed in customer's bets to issue a ticket before each race started and cashed in winning tickets. Very fast paced and being accurate was a must.

Answering phone calls, routing phone calls to the appropriate specialist, setting up files, filing all paperwork for cases.

Secretary to the president and two vice-presidents of the company. Helped set up new offices in new locations (MN, TX, OK, and SD) and trained the receptionist there to set up appointments for prospective customers, how to handle paperwork when memberships were purchased, and how to send in sales reports to the home office. When I was at the home office, I handled calls from customers, compiling reports for the president and vice-presidents, filing all necessary contracts and assisted in taking in payments.