Carrie Purkey
Horn Lake,MS
Summary
Professional in healthcare administration with expertise in managing medical office operations. Strong skills in patient scheduling, records management, and insurance verification. Highly reliable team player known for adaptability and achieving results in fast-paced environments. Excellent communication and organizational abilities.
Overview
21
21
years of professional experience
Work History
Medical Office Professional
The Heart Center of Memphis
Memphis, TN
08.2004 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Used Greenway Health (Intergy) to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Medical Office Professional - Medical Office
Concorde Career College
Memphis, TN07.2004
Skills
- Computer Skills
- Office Management
- Payroll/Timekeeping
- Multitasking and Organization
- Patient Registration, Scheduling, and Referrals
- Insurance Verification and Prior Authorization
Timeline
Medical Office Professional
The Heart Center of Memphis
08.2004 - Current
Medical Office Professional - Medical Office
Concorde Career College