Carrie Quintana
Clearfield,UT
Summary
Adept at enhancing customer relationships and data accuracy, my tenure at Cotiviti showcased a proven track record in maintaining over 98% data entry precision and fostering client loyalty through exceptional service. Skilled in Microsoft Suite and problem-solving, I excel in fast-paced environments, prioritizing confidentiality and efficiency.
Overview
8
8
years of professional experience
Work History
Records Retrieval Agent 3
Cotiviti
11.2019 - 11.2023
- Maintained high levels of accuracy in data entry, reducing errors and increasing department productivity.
- Maintained confidential databases containing pertinent information about clients' requests for records retrieval services.
- Performed general office activities, such as typing, telephone communication, email communication, and securing confidential material.
- Provided exceptional customer service when assisting clients with their records requests, fostering positive relationships and repeat business.
- Ensured confidentiality and privacy by adhering to strict guidelines when handling sensitive client information during the retrieval process.
Business Center Associate/Banker
Harmons Grocery Store
06.2018 - 12.2019
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
- Demostrated problem-solving skills by resolving customer complaints in a professional manner.
Customer Service Representative
Progressive Leasing
04.2016 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Lower Lake High School
Lower Lake, CA06.1988
Skills
- Customer Service
- Data Entry
- Data Entry Accuracy
- Phones
- Microsoft Suite
- Typing 50 WPM
- Attention to detail
- Time Management
- Problem Solving
- Organizational Skills
- Time Management Abilities
- Professionalism
Timeline
Records Retrieval Agent 3
Cotiviti
11.2019 - 11.2023
Business Center Associate/Banker
Harmons Grocery Store
06.2018 - 12.2019
Customer Service Representative
Progressive Leasing
04.2016 - 07.2017
High School Diploma -
Lower Lake High School
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