Taylor Briggs
Lancaster,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Records Retrieval Agent
Randstad
06.2022 - Current
- Perform outbound calls to provider offices/hospitals to obtain medical records while adhering to HIPPA guidelines
- Identify and coordinate the method for record retrieval with facilities
- Frequent provider searches in order to obtain records from correct facilities
- Documenting all requests according to department standards
- Communicating/collaborating with internal departments as needed per retrieval process
- Input data into internal database
- Adhered to all company and legal guidelines.
Data Entry Clerk
Iron Mountain
09.2020 - 07.2022
- Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
- Type in data provided directly from documents
- Verify data by comparing it to source documents
- Update existing data
- Retrieve data from the database or electronic files as requested
- Perform regular backups to ensure data preservation
- Sort and organize paperwork after entering data to ensure it is not lost.
Social Media Content Analyst
Genpact
10.2017 - 08.2020
- Assist and help resolve inquiries empathetically, accurately and on time
- Become and remain knowledgeable about client's products and community standards
- Make well balanced decisions and personally driven to be an effective advocate
- Display a strong bias to doing what's right for community in supporting the client's mission
- Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions.
Collections Representative
ACE Cash Express
08.2016 - 09.2017
- Made outbound calls and received incoming calls, to and from debtors, to collect on their delinquent accounts
- Negotiated payment arrangements with debtors on past due accounts, offering suggestions as to how they could meet their obligations
- Abide by FDCPA and HIPAA standards while providing customer service to debtors
- Ensure all customer information is correct, including phone numbers and addresses
- Listen to customer's story and determine if debt can be collected
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service Representative
DMA CLAIMS
06.2013 - 05.2016
- Handle inbound and outbound customer service calls
- Resolve customer complaints in a timely and courteous manner
- Set up and dispatch new claims
- Upload dispatch confirmation, estimates, and other documents to claims as needed
- Run ISO on claims as needed
- Track down missing documents as requested
- Stuff and mail letters
- Sort and distribute incoming and outgoing mail
- Operate office machinery such as photocopiers and scanners, facsimile machines, and voicemail
- Reroute calls to the appropriate people when necessary.
Education
Diploma -
Richard Milburn Academy
Fort Worth, TX05.2012
Skills
- Customer Service
- Call Center (inbound & outbound)
- Problem Solving
- Time Management
- Active Listening
- General Office Skills
- Computer Savvy
- Data Entry
- HIPAA knowledge
Timeline
Records Retrieval Agent
Randstad
06.2022 - Current
Data Entry Clerk
Iron Mountain
09.2020 - 07.2022
Social Media Content Analyst
Genpact
10.2017 - 08.2020
Collections Representative
ACE Cash Express
08.2016 - 09.2017
Customer Service Representative
DMA CLAIMS
06.2013 - 05.2016
Diploma -
Richard Milburn Academy