Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lorenzo Bowie

Gibsland,LA

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Overview

15
15
years of professional experience

Work History

Records Retrieval Agent

Cotiviti Healthcare
07.2023 - Current
  • Updated records with new information.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Followed confidentially regulations to maintain privacy.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Healthcare Customer Service Representative

Oschner Hospital
02.2019 - 07.2023
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.

Certified Nursing Assistant

Coast Professional Inc.
09.2015 - 02.2019
  • Distributed drinking water and nourishment to residents.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.

Fraud Specialist

JP Morgan Chase
10.2012 - 08.2015
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.

Technical Support Representative

CenturyLink
10.2008 - 09.2012
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.

Education

Associate of Science - Medical Assisting

Louisiana Delta Community College
Monroe, LA
07.2016

Associate of Arts - Dental Assisting

Unitech Training Academy - Lafayette
Lafayette, LA
06.2013

High School Diploma -

West Ouachita High School
West Monroe, LA
05.2008

Skills

  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • Customer Retention Strategies
  • Upbeat and Positive Personality

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.

Timeline

Records Retrieval Agent

Cotiviti Healthcare
07.2023 - Current

Healthcare Customer Service Representative

Oschner Hospital
02.2019 - 07.2023

Certified Nursing Assistant

Coast Professional Inc.
09.2015 - 02.2019

Fraud Specialist

JP Morgan Chase
10.2012 - 08.2015

Technical Support Representative

CenturyLink
10.2008 - 09.2012

Associate of Science - Medical Assisting

Louisiana Delta Community College

Associate of Arts - Dental Assisting

Unitech Training Academy - Lafayette

High School Diploma -

West Ouachita High School

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