Carrie Shamp
Waterford,PA
Summary
Experienced Accounts Payable Manager with 1 years of experience managing daily accounts payable operations. Expertise in overseeing invoicing, vendor relations, payment processing and employee relations. Successful in reconfiguring workflow and staff responsibilities to improve efficiency.
Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work. Manages merchandise service team when manager is off. In charge of all the collateral for the store, from ordering missing and damaged collateral to installing when it comes in.
Overview
16
16
years of professional experience
Work History
Accounts Payable Manager
LECOM Institute for Successful Living-Erie, PA
2023.11 - Current
- Managed accurate and timely processing of over 1000 invoices per month.
- Input all relevant transactions and supervised properly within accounting system.
- Enhanced vendor relationships through timely payments and clear communication channels.
Merchandising Service Associate
Lowe's-Erie, PA
2020.10 - Current
- Maintained organized merchandising standards with regular cleaning and recovery
- Verified proper shelf locations by checking style numbers, bin locations, and product documentation
- Implemented and executed plan-o-grams in-line with store presentation guidelines
- Manages merchandise service team when immediate supervisor is off.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
Head Cashier
Lowe's
2010.02 - 2020.10
- Corrected problems with team members through training and corrective discipline
- Operated POS systems to process payments, verify pricing, and monitor stock levels
- Answered incoming telephone calls to provide information and answer questions
- Created personal development plans for each cashier, staying on top of progress and helping anyone struggling
- Kept department efficient by properly managing schedules, assignments, and breaks
- Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts.
Insurance Agent
American General Life and Accident Insurance Company-Erie, PA
2008.09 - 2010.12
- Expanded client base with powerful marketing, cold calling, and referral management
- Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends
- Optimized customer service strategies, increasing retention with revitalized focus on customer needs and market demands.
Education
Master's degree - Accounting
Purdue University Global
07.2023
Bachelor's degree - Financial services
Edinboro University of Pennsylvania
06.2007
Skills
- Customer service
- Inbound call management
- Payment processing
- Problem resolution
- Refund management
- Customer Service Excellence
- Reading Planograms
- Point Of Sale Systems
- Cold Calling
- Insurance Sales
- Merchandising
- Pricing
- Team Work
- Retail Sales
- Computer Skills
- Salesforce
- Communication skills
- Analysis skills
- GAAP
- Bank Reconciliation
- Accounts Payable
- Payment Scheduling
Groups
Youth Group, 01/01/11, Present, I am one of the leaders of my church's youth group. We plan activities for the youth group. We have group bible studies.
Assessments
- Bookkeeping, Proficient, 09/01/22, Calculating and determining the accuracy of financial data
- Customer focus & orientation, Proficient, 09/01/22, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 09/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 09/01/22, Identifying and resolving common customer issues
Timeline
Accounts Payable Manager
LECOM Institute for Successful Living-Erie, PA
2023.11 - Current
Merchandising Service Associate
Lowe's-Erie, PA
2020.10 - Current
Head Cashier
Lowe's
2010.02 - 2020.10
Insurance Agent
American General Life and Accident Insurance Company-Erie, PA
2008.09 - 2010.12
Master's degree - Accounting
Purdue University Global
Bachelor's degree - Financial services
Edinboro University of Pennsylvania
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