Carrie Smith
East Syracuse
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
StarTek
Denver
10.2023 - 12.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Explained product features and benefits to enhance customer understanding.
- Documented customer interactions accurately in the system database.
- Handled escalated customer complaints with professionalism and care.
- Maintained knowledge of products and services to provide accurate information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Finance Representative
Loretto Health & Rehabilitation
Syracuse
11.2001 - 12.2022
- Processed financial transactions for patient accounts and insurance claims.
- Coordinated billing inquiries and resolved discrepancies with staff and patients.
- Maintained accurate financial records using electronic health record systems.
- Provided training to new finance staff on operational procedures and systems.
- Conducted audits of financial documentation for accuracy and completeness.
- Researched and resolved customer complaints in a timely manner.
- Created spreadsheets to track income, expenses, assets, liabilities.
- Provided customer service to clients regarding account inquiries and financial transactions.
- Conducted monthly reconciliation of bank accounts, ensuring accuracy of records.
- Processed payments from customers in a timely fashion according to established procedures.
Administrative Assistant to the CFO
Burns Electric
Syracuse
01.2000 - 10.2001
- Managed scheduling and calendar for the CFO to ensure efficient time management.
- Coordinated meetings and prepared agendas to facilitate effective communication.
- Maintained filing systems to ensure easy access to important financial records.
- Communicated with vendors and clients to support operational needs effectively.
- Processed invoices and expense reports for timely financial tracking and management.
- Processed vendor payments ensuring accuracy of invoices submitted for payment approval.
- Answered phone calls and emails from internal and external stakeholders in a timely manner.
Education
Bachelor of Science - Business Administration And Management
SUNY Empire State College
Saratoga Springs, NY 08.2007 - 07.2010
Associate of Applied Business - Business Administration
Bryant & Stratton College
Syracuse, NY 09.1999 - 12.2000
Skills
- Customer support
- Order tracking
- Billing assistance
- Complaint resolution
- Customer relationship management
- Data entry accuracy
- Effective communication
- Verbal and written communication
- Customer relationship management (CRM)
- Call center procedures
- Multi-line telephone operations
- Customer service
- Positive and professional
- Report preparation
- Adaptability and flexibility
- Courteous demeanor
- Office equipment proficiency
- Payment processing
- Filing
- Time management
- Microsoft Office
- SOS computer software
- PCC computer software
- KRONOS
Timeline
Customer Service Representative
StarTek
10.2023 - 12.2025
Bachelor of Science - Business Administration And Management
SUNY Empire State College
08.2007 - 07.2010
Finance Representative
Loretto Health & Rehabilitation
11.2001 - 12.2022
Administrative Assistant to the CFO
Burns Electric
01.2000 - 10.2001
Associate of Applied Business - Business Administration
Bryant & Stratton College
09.1999 - 12.2000