Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Studer

Davenport,IA

Summary

Accomplished Parts Specialist at O'Reilly Auto Parts, adept in operations management and customer service, significantly increased store revenue through expert support and strategic upselling. Demonstrated exceptional problem-solving skills and proficiency in Microsoft Excel, ensuring efficient back-office operations and sales support across various roles. Committed to achieving financial objectives and enhancing team performance through effective coaching and training. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Parts Specialist

O'Reilly Auto Parts
06.2024 - Current
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Housekeeper, Painter, Maintenance

MGX Property Management
08.2023 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Adhered to professional house cleaning checklist.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Evaluated completed work for quality and adherence to standards.

In-Home Daycare Provider

Carrie's Daycare
10.2016 - 06.2020
  • Implemented daily routines and activities to stimulate and engage children.
  • Provided support and guidance to children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Monitored children's activities to verify safety and wellbeing.

Back Office Leader

Best Buy
08.2012 - 10.2016
  • Direct accurate reconciliation of all daily cash management processes and back office functions including hiring and on-boarding, ordering supplies, expense control, hardware functionality, time sheet management and maintaining employee files.
  • Assist store leadership in daily responsibilities. Provide on-going coaching, training and motivation to team members
  • Achieved financial objectives through annual budget preparation, expenditure controls and variances analysis.
  • Managed back-office sales team through coaching and sales technique training.
  • Maintained inventory for back-office supplies, computers and work-stations.

Education

Associate of Applied Science - Information Technology

Black Hawk College
Moline, IL
06.2026

No Degree - Nursing

Eastern Iowa Community College District
Davenport, IA
06.2025

Skills

  • Warehouse Operations
  • Sales Support
  • Customer Service
  • Problem-solving skills
  • Operations Management
  • Call center experience
  • Money handling abilities
  • Microsoft Excel
  • Microsoft Outlook

Timeline

Parts Specialist

O'Reilly Auto Parts
06.2024 - Current

Housekeeper, Painter, Maintenance

MGX Property Management
08.2023 - Current

In-Home Daycare Provider

Carrie's Daycare
10.2016 - 06.2020

Back Office Leader

Best Buy
08.2012 - 10.2016

Associate of Applied Science - Information Technology

Black Hawk College

No Degree - Nursing

Eastern Iowa Community College District

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Carrie Studer