Carrie Wear
North Liberty,IA
Summary
Accomplished Insurance Agent and Manager with a proven track record at American Family Insurance-Andrew Pelzer Agency and Old 218 Tap. Excelled in client retention and critical thinking, enhancing customer service and sales targets. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
11
11
years of professional experience
Work History
Insurance Agent
American Family Insurance-Andrew Pelzer Agency
2019.08 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Manager
Old 218 Tap
2013.01 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained servers on order management, food service quality and how to build rapport with guests.
Education
Bachelor of Science -
University of Iowa
Iowa City, IA05.2008
High School Diploma -
Carthage High School
Carthage, IL05.2002
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Client Retention
- Critical Thinking
Timeline
Insurance Agent
American Family Insurance-Andrew Pelzer Agency
2019.08 - Current
Manager
Old 218 Tap
2013.01 - Current
Bachelor of Science -
University of Iowa
High School Diploma -
Carthage High School
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