Carrie Woodfork
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
BDC Agent
Clay Cooley Nissan
Dallas, TX
01.2023 - Current
- Streamlined communication processes for improved efficiency and faster response times.
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Communicated industry news and trends to management and dealership employees.
- Worked with sales department to develop sales strategies and techniques.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Provider
Asurion
Coppell, TX
11.2021 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Educated clients on product features and benefits, fostering informed decision-making and boosting sales potential.
- Collaborated with team members to optimize workflows and deliver exceptional customer support.
- Developed rapport with clients through active listening and empathetic understanding of their concerns.
Account Coordinator
McKesson
Coppell, TX
02.2021 - 09.2021
- Outbound calls to Healthcare professionals regarding about the clients medication and follow up.
- Streamlined communication between clients and internal teams for seamless project execution.
- Escalated issues to appropriate channels as necessary.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Ensured timely response to client inquiries by maintaining open lines of communication through phone calls.
Education
High School Diploma - N/A
Desoto High School
Desoto, TX05.2020
Skills
- Goal-Oriented
- Organization
- Negotiation
- Performance Tracking
- Customer Service
- Attention to Detail
- Inbound and outbound calls
- Relationship Building
- Microsoft Office
- Data Entry
- Product and service knowledge
- Documentation
- Account Management
- Sales Pitches
Timeline
BDC Agent
Clay Cooley Nissan
01.2023 - Current
Customer Service Provider
Asurion
11.2021 - 10.2022
Account Coordinator
McKesson
02.2021 - 09.2021
High School Diploma - N/A
Desoto High School