Carrie Zupan
Kirklands Home
Crete,IL
18
years of professional experience
Dynamic professional with a strong background in customer service and operational efficiency. Proven success in enhancing shopping experiences and training staff to elevate service standards.
Work History
Key Holder
3 Years 2 Months- Managed daily store operations, ensuring compliance with company policies and procedures.
- Provided exceptional customer service, resolving issues and enhancing shopping experience.
- Oversaw inventory management, including stock replenishment and organization of merchandise displays.
- Trained and mentored new staff on operational best practices and customer engagement techniques.
Manager
2 Years 9 Months- Led team in achieving sales targets through strategic merchandising and inventory management.
- Developed training programs to enhance employee performance and customer service skills.
- Analyzed sales data to identify trends, adjusting strategies for optimal product placement.
- Implemented store-wide initiatives to improve operational efficiency and reduce costs.
Store Manager
8 Years 6 Months- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Implemented training programs for staff, enhancing team efficiency and product knowledge.
- Developed and maintained inventory management systems, improving accuracy of stock levels.
- Analyzed sales data to identify trends, driving strategic decision-making for promotions and product placement.
Education
GED
Skills
Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Interests
I enjoy walking my dog and spending quality time with my family and friends. I just became a first time grandma to my granddaughter Lucy!
Timeline
Key Holder
Kirklands Home
04.2022 - 06.2025Read More
Manager
Pier One Imports
03.2019 - 12.2021Read More
Store Manager
Check N Go
02.2007 - 08.2015Read More
LIncoln Way
GED
Read More