Carrissa Vaughn
Fairburn,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Kaiser Permanente
Duluth, GA (Remote)
01.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized Microsoft Teams
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
BioIQ
Kennesaw, GA (Remote)
03.2021 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Utilized Microsoft Excel and Microsoft Teams
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Chime Solutions
Morrow, GA
03.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized Microsoft office and Microsoft teams
Education
High School Diploma -
Heard County High School
Franklin, GA05.2013
Skills
- Documentation
- Microsoft Word
- Problem-Solving Ability
- Membership Inquiries and Renewals
- Active Listening
- Microsoft Excel
- Shipping and Receiving Understanding
- Policy and Procedure Adherence
Timeline
Member Service Representative
Kaiser Permanente
01.2023 - 09.2023
Customer Service Representative
BioIQ
03.2021 - 12.2022
Customer Service Representative
Chime Solutions
03.2020 - 02.2021
High School Diploma -
Heard County High School