Summary
Overview
Work History
Education
Skills
Timeline
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Carroll Alegria

San Antonio

Summary

Dynamic bartender with a proven track record at Lefty's Drafthouse, excelling in high-pressure environments. Recognized for outstanding customer service and strong multitasking abilities, I fostered loyal clientele through engaging interactions and responsible alcohol service. Committed to maintaining cleanliness and compliance, I consistently enhanced customer satisfaction and team efficiency.

Overview

16
16
years of professional experience

Work History

Bartender

Lefty's Drafthouse
10.2016 - 04.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.

Customer Service Representative

Alorica
06.2014 - 09.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Barback

Cowboys Dance Hall
07.2009 - 05.2014
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Learned how to make wide variety of mixed drinks.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.

Education

High School Diploma -

Madison High-school
San Antonio, TX
2006

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Service-oriented mindset
  • Team training and development

Timeline

Bartender

Lefty's Drafthouse
10.2016 - 04.2025

Customer Service Representative

Alorica
06.2014 - 09.2016

Barback

Cowboys Dance Hall
07.2009 - 05.2014

High School Diploma -

Madison High-school

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Carroll Alegria